Overview
Remote
USD 120,000.00 - 150,000.00 per year
Full Time
Skills
Recruiting
Service Delivery
Data Quality
Technical Support
Operational Excellence
Incident Management
System Monitoring
Management
Impact Analysis
Testing
System Security
Vulnerability Assessment
Documentation
Auditing
Archiving
Backup Administration
Ad Hoc Reporting
IPT
Information Systems
Computer Science
System Migration
Data Validation
Problem Management
ServiceNow
Privacy
Training
Problem Solving
Conflict Resolution
FOCUS
Tier 3
Root Cause Analysis
Cyber Security
Regulatory Compliance
Sustainability
Roadmaps
Communication
Collaboration
IT Service Management
ITIL
PMP
Performance Monitoring
Reporting
Job Details
Overview
GovCIO is currently hiring for an Service Delivery Manager to support complex operations for systems by ensuring data quality, operational readiness, user support, and compliance with cybersecurity and privacy requirements. This position demands strategic oversight, technical expertise, and the ability to collaborate across teams to achieve operational excellence. This position will be primarily remote, with occasional onsite requirements at the client's headquarters in Washington, D.C
Responsibilities
Operations and Disposition Services
Training
Qualifications
Required Qualifications
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $120,000.00 - USD $150,000.00 /Yr.
GovCIO is currently hiring for an Service Delivery Manager to support complex operations for systems by ensuring data quality, operational readiness, user support, and compliance with cybersecurity and privacy requirements. This position demands strategic oversight, technical expertise, and the ability to collaborate across teams to achieve operational excellence. This position will be primarily remote, with occasional onsite requirements at the client's headquarters in Washington, D.C
Responsibilities
Operations and Disposition Services
- Provide Tier-3 operational support, including incident management, problem resolution, and proactive system monitoring.
- Track and manage Production Trouble Reports (PTRs) to resolution, including prioritization with BISD for code changes.
- Establish and maintain system sustainability roadmaps to minimize obsolescence.
- Provide enhanced monitoring, reporting, and support during peak usage periods, including night and weekend availability.
- Deliver summary performance reports post-peak periods to inform operational improvements.
- Assess the impact of infrastructure changes on PBsystems, testing and remediating any issues.
- Support infrastructure upgrades and replacements, ensuring minimal disruption to operations.
- Assess and test the impact of changes in integrated systems, collaborating with external teams to remediate defects.
- Review and ensure compliance with PBcybersecurity and privacy standards.
- Support security and privacy deliverables, including system security plans, vulnerability analysis, and procedural documentation.
- Provide detailed reports and responses to internal and external data calls, including OIG and audit inquiries.
- Assist in restoring system functionality during COOP events and exercises, including Tier-3 technical assistance.
- Lead system decommissioning efforts by archiving data, removing obsolete components, and ensuring backups are maintained.
- Generate operational and performance reports as requested by COR, IPT, and executive sponsors.
Training
- Design, develop, and prepare training materials and aids for users, operators, and system administrators on PBsystems and enhancements.
- Develop and maintain training schedules and supporting materials for new system implementations and enhancements.
- Update existing training materials to reflect system changes and enhancements.
Qualifications
Required Qualifications
- Bachelor's degree in information systems, computer science, or a related field with 8+ years (or commensurate experience)
- Proven expertise in system migration, data validation, and operational monitoring.
- Strong knowledge of incident and problem management processes.
- Experience with tools like ServiceNow for ticket tracking and reporting.
- Familiarity with cybersecurity frameworks and privacy compliance standards.
- Ability to design, implement, and execute training programs for end-users and administrators.
- Strong problem-solving skills with a focus on root cause analysis and resolution.
- Experience with Tier-3 support, including root cause analysis and proactive monitoring.
- Background in supporting COOP exercises and cybersecurity compliance initiatives.
- Skilled in creating and maintaining system sustainability roadmaps.
- Excellent communication and collaboration abilities to coordinate with cross-functional teams.
- Advanced certifications in IT service management (e.g., ITIL, PMP, or similar).
- Experience with federal government systems, particularly PBor similar entities.
- Proficiency in system performance monitoring and reporting tools.
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $120,000.00 - USD $150,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.