Overview
Skills
Job Details
About the Role:
The Technical Analyst – User Enablement provides frontline support, documentation, and training to help team members effectively adoptand leverage collaboration tools (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise and user experience, ensuring smooth adoption, improved productivity, and a culture of digital enablement across the organization.
About Revature:
Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, leading System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders.
Key Responsibilities:
Documentation & Knowledge Management
• Create and maintain clear, user-friendly guides, FAQs, and training materials.
• Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.
• Keep knowledge bases current as tools and policies evolve.
Training & Enablement
• Act as a Copilot and collaboration tools evangelist—driving awareness and best practices.
• Deliver virtual and in-person training sessions tailored for different user groups.
• Build scenario-based learning exercises to demonstrate practical use cases.
Analytics & Feedback
• Provide insights to leadership on training effectiveness and opportunities for improvement.
• Collect and incorporate user feedback into documentation and training cycles.
• Use ticket data, usage reports, and adoption metrics to identify trends and pain points.
Change Adoption & Continuous Improvement
• Communicate the “value story” of collaboration platforms and AI assistants.
• Partner with change management teams to encourage adoption of new tools and features.
• Stay ahead of platform updates and proactively prepare user-facing materials.
Preferred Experience:
• Understanding of AI/ML concepts as they relate to productivity.
• Prior experience in IT support, technical training, or user enablement.
• Familiarity with ITSM tools (ex.ServiceNow).
• Proficiency in Microsoft tools and applications and enterprise security policies.
Equal Opportunity Employer :
Revature (“Company”) is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law.
We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.
Note: Work authorization in the country you are applying to is required. Revature does not sponsor work visas.