ServiceNow CMDB Administrator

Why WWT?

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

World Wide Technology is looking for a talented and experienced ServiceNow professional who can perform the role of Services (CSDM) & CMDB Administrator. As a key resource on the IT Service Management Team, the ServiceNow CMDB Administrator is a thought leader on CSDM and CMDB, who is responsible for driving adoption of CSDM and managing the CMDB in support of IT Processes. As World Wide pivots to a Services oriented view into the health of the systems IT supports, this role will be key in ensuring we are able to identify, classify and manage the services and offerings that depend on our systems. This role will lead the governance, enhancements, and health monitoring of CI Classes in support of other processes and their stakeholders.

Responsibilities:

• Identify and engage with IT personnel of all levels to implement management of Business Applications and Application Services more broadly.
• Identify and engage with IT personnel to implement management of Technical Services and Service Offerings. Develop a framework for self-management of Technical Services and Offerings.
• Identify and engage with Product Owners to implement management of key Business Services and Service Offerings. Develop a framework for self-management of Business Services and Offerings.
• Engage with Infrastructure and Operations teams to ensure the health and accuracy of Infrastructure classes and Configuration Items (CIs), aligned to best practices and out of the box classes.
• Align to Best Practice and Out of the Box capabilities of the ServiceNow Discovery process.
• Engage Infrastructure CI class owners to implement a governance model focused on the health and accuracy of Infrastructure classes and Configuration Items.
• Review and approve all changes to individual CI Classes
• Provide requirements, use cases, user stories, and acceptance criteria to support new or enhanced CI Classes.
• Enable and facilitate CI Class audits.
• Mentor the organization on configuration management concepts, policies, and procedures.
• Identify and implement service improvement opportunities.

Qualifications:

• Demonstrated expert experience with ServiceNow CSDM design and implementation.
• 5 years demonstrated experience in ServiceNow CMDB administration, management, analysis, and design.
• Demonstrated experience using the CMDB Identification and Reconciliation Engine
• Change agent with strong communication and presentation skills supported by a high level of persuasion.
• Bachelor's degree in computer science, information systems, or related experience.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Ability to interact with all levels of the organization in a professional manner.
• Position requires self-motivation and the ability to work effectively under minimum supervision, as well as within a team structure.
• ServiceNow Certified Implementation Specialist - Discovery certification.
• Experience using Service Graph Connectors to retrieve CI information from other systems.
• Broad knowledge of ITIL processes and how the CMDB/CSDM impacts those processes.

Preferred

• ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Certified Implementation Specialist - Service Mapping certification
• Experience with ITOM Cloud Provisioning and Governance.
• Experience with IT infrastructure, network, and/or cloud technologies

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

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Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, NV, MN, OH, MI, WI, IA, SC