Contract Junior ServiceNow Change Management Analyst

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2

Skills

verbal communication
Excellent written
financial industry
Change Management

Job Details

Contract Junior ServiceNow Change Management Analyst

NYC Midtown-hybrid, in office and remote

In this role you will be responsible for supporting IT business-as-usual (BAU) and project support activities. Primary areas of focus include supporting IT Change management and Incident and Problem Management including hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Host and track production system Change Advisory Board (CAB) meetings
  • Host the Weekly Major Incident Review Meeting.
  • Review and track production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner
  • Perform Major Incident analyses, and prepare summary and trending reports: Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
  • Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process for Change management and Incident and Problem Management.

MINIMUM JOB REQUIREMENTS OR EXPERIENCE:

  • Excellent attention to detail.
  • Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.
  • Effective presentation skills
  • Ability to prioritize and effectively follow through and manage multiple tasks.
  • Able to work independently and in a team environment.
  • Excellent Microsoft Office tools skills, particularly Excel.
  • Excellent IT knowledge in financial industry and IT Governance.
  • Knowledge in ITIL and best practices preferred.
  • Experience with ServiceNow.