Enterprise Application Support Analyst

There's currently an Enterprise App Support Analyst positions available in New Brighton, MN. This will be hybrid in New Brighton, MN. This person will be assisting with level 2+ application issues and partnering with teams on escalated issues. Looking for someone who possesses the top skills below and must have great communication skills and demonstrate ability to communicate, document and resolve tier II issues as well as facilitate any triage to tier III. Although listed as a contract, we are looking for someone that wants to work within an organization long term. Likelihood of extensions/conversion full time at the end of the contract.
Top Skills:
1. Experience providing level II Support, configuration and troubleshooting for enterprise level applications for users in the field and corporate locations (ERP, Concur, Payroll, FSM, etc)
- "This consultant will be the Conduit between the field and the L3 team that owns that product"
- Embrace shift left methodology where applicable
2. Experience with user access provisioning and applications access requests (setting access, editing privilege rights for role changes, file permissions, etc.)
3. Experience troubleshooting Email and collaboration platforms (Citrix, WIFI, TEAMS, M365, etc.)
4. Experience leveraging IT Ticketing systems with ServiceNow being the preferred option

Description
Essential Duties & Responsibilities:
To include, but not limited to the following:
Provide support that meets the high expectations of field and business users
Develop new and maintain knowledge articles to teach helpdesk and level 1 teams
Determine best course of action for users based on troubleshooting
Determine hardware specs needed for client while developing client solutions
Prioritize and maintain issues in Service Now for supported staff
Analysis of software use case to determine hardware needs
Develop fixes for problems, test, revise and document fix
Collaborate with cross-functional teams to provide a better experience for the end user
Act and present self as extremely professional
Develop process with new & existing technology
Test hardware configurations
SME for unique technologies; segment specific
Accountable to operational tasks within all aspects of IT space
Document, test, deploy new hardware/software solutions

Qualifications:
Bachelor's degree in related field or equivalent combination of education and experience.
Proficient in MS Office; Outlook, Word, Excel, Teams, and Visio.
Strong written and verbal communication skills (English).
Experience in responding with the highest level of professionalism in stressful, urgent situations.
A technical understanding of IT networks, Audio/Video rooms, and IT applications.
Proficient, and/or Thorough understanding of computer-related AV applications, systems, and tools.
Excellent organizational skills and analytic, problem-solving skills.
Impeccable confidentiality, attention to detail, and self-organization.
Self-directed and motivated with a positive and willing attitude.
Ability to troubleshoot technical issues while communication with peers & users
Knowing UiPath or other RPA applications is a plus!
Pay and Benefits
The pay range for this position is $25.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Saint Paul,MN.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.