Senior Engineer - Tealeaf (Acoustic Experience Analytics)
Required Skills:
Tealeaf installation, upgrades and patching
Configure and manage Tealeaf data processing pipeline
Tealeaf implementation, administration, configuration - PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs. experience)
Tealeaf analytics and replay configuration - Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs. experience)
Good understanding of website and web server architecture, cloud computing, including web 2.0 (JSON, JavaScript)
Professional, communication/presentation skills, focus on value-added delivery
Desired Skills:
Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs. experience)
Lead collaboration with the development teams as they build Tealeaf-compatible pages and APIs.
Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.
Strong in understanding the inner workings of Tealeaf replay, with the ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize replay fidelity, and work with the web team to explain what changes we need from them
Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions
Familiar with cloud computing and cloud Tealeaf implementation
Familiarity with Splunk
Education/Experience:
o A minimum of eight (8) to twelve (12) years relevant experience.
o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
o Typically performs all functional duties independently.
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