Job Description
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The Senior Technician will be responsible for the delivery of superior service to the internal customer at Penn Medicine. This will be accomplished through the planning, coordination and programming of telephony platform Moves, Adds, and Changes; Installation Support, Preventative Maintenance; Standard Maintenance; Emergency Support; Network and Circuit Acceptance Testing; Escalations, and Peer Mentoring.
Aside from normal daily activities this position would also be responsible for the management of platform software patching, system backup maintenance and onsite technical assistance.
Minimum Requirements
Required Education and Experience
Licenses, Registrations, and Certifications
Required Skills and Abilities
As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.
Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!
Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.
Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.
Learn more about Information Services
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The Senior Technician will be responsible for the delivery of superior service to the internal customer at Penn Medicine. This will be accomplished through the planning, coordination and programming of telephony platform Moves, Adds, and Changes; Installation Support, Preventative Maintenance; Standard Maintenance; Emergency Support; Network and Circuit Acceptance Testing; Escalations, and Peer Mentoring.
Aside from normal daily activities this position would also be responsible for the management of platform software patching, system backup maintenance and onsite technical assistance.
Minimum Requirements
Required Education and Experience
- High School graduate or GED required. (Bachelor's degree preferred.)
- 5-10 years' experience in telecommunications required.
Licenses, Registrations, and Certifications
- Certification and/or Superior knowledge of the following Avaya Platforms
- Call Manager
- CMS
- Modular Messaging
- Session Manager
- System Manager
- One X Portal
- Circuitry - including Analog, T1, PRI, SIP
- Set level programing for both the Northern Telecom Norstar and BMC platforms a plus.
Required Skills and Abilities
- Basic telephony skills, including, but not limited to troubleshooting and repairing of both TDM and IP Based Systems.
- Minimum of three years' experience in Avaya PBX Suite - routing, telephones, voice mail, and basic vectoring.
- Candidate must have good verbal and written communication skills.
As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.
Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!
Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.
Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.
Learn more about Information Services
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.