Senior Operations Manager - NPI, Field Readiness

    • ServiceNow, Inc.
  • Houston, TX
  • Posted 35 days ago | Updated 1 hour ago


On Site
Full Time


Cloud computing
Workflow management
New product introduction
Go-To-Market Strategy
Continuous delivery
Contract lifecycle management
Google Tag Manager (GTM)
Project management
Analytical skill
Business process
Active listening
Creative problem solving
Intellectual property

Job Details

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies .

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


ServiceNow, the fastest-growing enterprise company over $1 Billion and #1 on the Forbes World's most innovative company list, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn't be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for-not against-them. The ServiceNow cloud-based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that's meaningful, not menial.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.


ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.

The Senior Operations Manager for New Product Introduction (NPI) and GTM Readiness is responsible for executing on readiness strategy for cross-functional, strategic product launches and accelerating GTM success. The role will be instrumental in driving the execution plan for the NPI GTM strategy and coordinating across sales roles to ensure a comprehensive GTM activation plan for innovation launching into market. In addition, this role will drive scaled operating model to deliver quality sales assets & enablement that accelerate sales and customer outcomes. The ideal candidate has a proven track record of GTM sales processes and operations, program execution, and supporting field sales and support functions to identify opportunities for efficiency and drive results. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

What you get to do in this role:

Execute and oversee launch activities for Sales, refining & optimizing processes for strategic products, including new business models

Work cross-functionally to execute and influence functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch

Ensuring comprehensive planning, across sales processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles

Design, socialize & manage KPI's (leading, lagging indicators) for sales success

Manage and drive a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects

Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives

Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality

Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions

Contribute to scorecard and reporting for GTM leadership and executive teams.

Consider the customer / partner perspective across the customer journey to identify and execute optimization opportunities to improve NPI objectives


In order to be successful in this role, we need someone who has:

Minimum 7 years of experience working in the technology industry with proven delivery of digital transformation projects

Demonstrated experience operating within a matrixed organization with a strong focus on enabling business capabilities through partnership and collaboration

Proven experience in supporting Sales and Operations functions

Strong program/project management skills & strong facilitation skills

Highly analytical, fact driven, and process-oriented mindset

Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results on tight timelines

Well-versed in SaaS business processes and customer lifecycle

Ability to challenge the status quo and develop mindshare to drive towards a common goal

Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills

Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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