Please note that this is a 6 months contract position.
Point of contact for Sales Representative to get status or other order information/questions.
Perform various sales support duties relating to ordering and general customer support responsibilities.
Providing administrative support with pricing, quoting and discounting requests including obtaining approvals and ensuring submitted requests are handled accurately and timely.
Submitting internal orders which includes obtaining information from Sales Reps and obtaining manager approvals.
Working with external customers to verify payment terms and obtain documentation on Health & Safety, ISO, Assessments & Surveys, Vendor Setup, etc.
Working with IT, procurement, and other teams to support the onboarding of new employees, including ordering PCs and other equipment, as well as arranging new user setup for tools and resources.
Updating Support and Process documentation as required.
Enable seamless flow of orders across the customer journey from the PO to Installation, by working with other teams to provide quick response times for customer inquiries.
Act as a liaison between Sales Representatives, customers, and business partners (COpC, WLA, FSE etc.) with orders.
Proactively identify and assist in resolving issues or delays.
Communication – Keep Sales Representative and customer updated on any issues or delays.
Determine what to do when situations fall out of process and work with Business Partners to avoid delays.
Assist with gathering customer data (for example, correct email, phone number and address), as well as updating CRM.
Additional SAP/CRM support and guidance, pulling invoices, verifying schedule of install and Services details, providing site preparation information, shipping, and delivery tracking, etc.
Assist with Buy Back/Form and approvals.
Contributes to various projects and activities, as assigned.
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Typically minimum of 3 years relevant experience for entry to this level.
Applicants must provide their phone number. Reference job number A3003.