Computer User Support Specialist Advanced

  • Huntsville, AL
  • Posted 27 days ago | Updated moments ago


On Site
Full Time


Computer User Support Specialist Advanced

Job Details

Job Title: Computer User Support Specialist Advanced -4797

Job Location: Huntsville, Alabama 35898

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.

The primary responsibility of this position is to diagnose and resolve end-user issues efficiently while delivering high-quality customer service. The specialist will use remote support tools and an automated ticketing system to manage and document interactions. On-site visits for hands-on troubleshooting and training may also be required. Candidates must have a strong knowledge of computer software and hardware, excellent problem-solving skills, and a commitment to exceptional customer service.

Technical support and troubleshooting involve diagnosing and resolving computer systems, software, and hardware issues, including OS configuration, user account management, and system backup. Regularly meeting with users to understand their needs and educate them on processes is crucial. Effective communication with customers ensures coordinated efforts and strong relations. Responsibilities also include configuring and managing end-user devices, performing hands-on repairs when necessary, and adhering to security protocols and SLAs.

Skills / Experience Required

Key Responsibilities

  • 5 years professional IT experience providing services consistent with those outlined in this description

  • Experience diagnosing and resolving issues related to computer systems, software, and hardware including operating system configuration, user account management, and system backup and recovery

  • Configuring and managing end-user devices including computers, printers, laptops, and scanners

  • Perform hands-on installation, troubleshooting, and repair tasks in person or electronically

  • Possess a solid understanding of information security principles and practices, as well as security protocols and standards

  • Strong understanding of Service Level Agreements (SLAs) and the ability to adhere to them

  • Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory


  • Bachelor's degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree or degree in Mathematics or Engineering

  • Relevant industry experience may be considered in lieu of formal education for this position

  • DOD 8570.01 IAT II certification required to start (e.g., Security+). Must be able to obtain a DODM 8140.03 advanced level certification before government deadline (Advanced: FITSP-O or GICSP or CASP+ or CISA or SSCP).

  • General Helpdesk/Tier 2/Desktop support experience consistent with the "Skills / Experience Required" section above.

  • Will consider candidates with Sys Ad experience


  • Medical, dental, vision, disability, and life insurance

  • Flexible Spending Accounts

  • 401(k)

  • PTO

  • Tuition reimbursement

  • Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.