Overview
Skills
Job Details
Position: Senior Infrastructure Support Engineer
Location: Dallas, Texas (100% onsite)
Duration: 12 Contract (with extensions)
Start Date: ASAP
Interview: 2 rounds
Must-Haves:
5+ years experience working with the following technologies
o Active Directory/Entra ID
o GPO (Group Policy Object)
o DNS
o MS Exchange
o Azure Licensing/CSP model big plus
o SQL
Understands Microsoft Licensing model
Experience working with 3rd party vendor escalation
Certification plus:
MCSE
Microsoft 365 Certified
Day to day Summary
As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA s while documenting all actions and communication in the ticketing system, ServiceNow