Senior MSP Field Technician

Overview

On Site
110k - 115k
Full Time

Skills

IT service management
Managed services
Technical Support
Customer support
Customer satisfaction
Business requirements
Network design
Project management
Project scoping
Knowledge sharing
Vendor management
Computer science
Information Technology
TCP/IP
Server administration
Hyper-V
Service management
Network+
MSP
Pivotal
Computer networking
Computer hardware
Collaboration
Design
Leadership
Budget
Documentation
Reporting
Network
Metrics
Mentorship
DNS
DHCP
Virtual private network
VLAN
Microsoft Windows
Linux
Virtualization
VMware
Cloud computing
Amazon Web Services
Microsoft Azure
ITIL
Communication
CompTIA
Microsoft
Microsoft Certified Professional
Cisco
Cisco Certifications
Training

Job Details

A client in the Managed Services space is currently seeking a highly skilled Senior MSP Field Engineer to join our team on behalf of a third-party agency. This role is pivotal in delivering exceptional technical support and services to our clients across various industries. As a Senior MSP Field Engineer, you will be responsible for providing on-site technical expertise, troubleshooting complex issues, and implementing solutions to meet the diverse needs of these clients.
Responsibilities:
  • Client Support: Serve as the primary point of contact for our clients, providing on-site technical support and assistance as needed. Act as a trusted advisor, building strong relationships and ensuring client satisfaction.
  • Technical Troubleshooting: Diagnose and resolve complex technical issues related to networking, infrastructure, and systems. Utilize your expertise to troubleshoot hardware, software, and connectivity problems efficiently and effectively.
  • Solution Implementation: Collaborate with clients and internal teams to design, implement, and configure IT solutions tailored to meet specific business requirements. This may include network infrastructure upgrades, software deployments, and security enhancements.
  • Project Management: Lead technical projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Coordinate with project stakeholders to define project scope, objectives, and deliverables.
  • Documentation and Reporting: Maintain accurate documentation of client configurations, network diagrams, and technical procedures. Generate regular reports on service activities, project status, and client satisfaction metrics.
  • Knowledge Sharing: Act as a mentor and subject matter expert for junior engineers, sharing your expertise and providing guidance on best practices in IT service delivery and customer support.
  • Vendor Management: Liaise with third-party vendors and service providers to coordinate technical support, resolve escalations, and procure hardware/software as needed.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Minimum of 5 years of experience in a similar role, preferably within a managed services provider (MSP) environment.
  • Strong proficiency in networking technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs.
  • Experience with server administration (Windows/Linux), virtualization (VMware/Hyper-V), and cloud platforms (AWS/Azure).
  • Familiarity with ITIL framework and service management best practices.
  • Excellent communication skills with the ability to interact professionally with clients, vendors, and internal teams.
  • Certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) are a plus.
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Exposure to a diverse range of industries and technologies
  • Supportive and collaborative work environment
  • Training and certification opportunities to enhance technical skills

About Motion Recruitment Partners, LLC