Cloud Service Delivery Manager

  • Lafayette, LA
  • Posted 41 days ago | Updated moments ago


On Site
USD 68,700.00 - 168,900.00 per year
Full Time


Service delivery
Customer satisfaction
Service management
Customer experience
Incident management
Effective communication
Government contracts
Performance management
Service level
Software development
Financial management
IT service management
Global delivery
Microsoft Office
Microsoft Excel
Attention to detail
Soft skills
Relationship building
Active listening
Problem solving
Customer focus
Time management
Business acumen
Cloud computing
Microsoft Azure
Amazon Web Services

Job Details

Cloud Service Delivery Manager

Position Description
We are seeking a highly skilled and experienced Service Delivery Manager to join our Cloud Hosting Team. As a Service Delivery Manager, you will be responsible for managing the delivery of cloud infrastructure services to our clients. This role requires strong technical cloud solution knowledge, the ability to speak to and advise on high-level cloud services, and a strong understanding of the roles and responsibilities across teams within the cloud support model. The ideal candidate is adept at managing all levels of communication across internal and client teams.
Within the Federal Solutions Group (FSG), the Cloud Service Delivery mission is underpinned by the driving purpose to provide the highest quality of client satisfaction. Our mission is tightly woven into every delivery mechanism to match the rapidly changing expectations of cloud service management. FSG delivers centralized, simplified, highly secure and fully managed solutions specifically designed to be delivered by a unified management service for brokering, governing and operating multiple cloud solutions. As a major cloud provider and industry-leading government systems integrator, we offer a complete cloud portfolio with the ease of single-point accountability to deliver the ultimate client experience.
As the SDM, you have the opportunity to work closely across the organization structures from engineer to executives both internally and with the client. The SDM's experience working with AWS and/or Azure cloud services is key in functioning as a technical liaison for the FSG Cloud Delivery practice. The SDM will be responsible for overseeing the customer success by proactively engaging across the delivery teams to minimize delay in execution, manage project milestones, participate in sprint planning, and be the point of contact for the lifecycle of incident management. The SDM functions as the conduit for transparency and effective communication by actively participating in regular client IT staff

This position is located in our Lafayette, LA, Knoxville, TN, Belton, Texas, Lebanon, VA and Fairfax, VA office; however, a hybrid working model is acceptable.

Due to the nature of this government contract, ship is required.

Your future duties and responsibilities
Your future duties and responsibilities:
- Provide technical expertise and guidance on cloud services with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Collaborate and build strong rapport with cross-functional teams to develop and implement cloud solutions that meet client requirements.
- Serve as a trusted advisor to clients, offering insights and recommendations on high-level cloud services and strategies.
- Performance management experience delivering to Service Level Agreements in a complex IT environment and understanding contractual obligations, risks and impacts
- Experience in delivering services to geographically dispersed stakeholders
- Experience in providing delivery oversight and motivational leadership for teams
- Familiarity and competence in delivery through all phases of the Software Development Lifecycle
- Experience in implementation and improvement of IT processes.
- Demonstrated financial management abilities for multi-million dollar scope.
- Availability for occasional travel
- Experience delivering IT services in a global delivery model
- Knowledge of Microsoft Office products (Word, Excel, PowerPoint and Project);
- Detail-oriented
- Able to organize information;
- Precise and takes care to produce quality work;
- Adept at negotiating and resolving conflicts in a sensitive work context;
- Able to make informed decisions based on the factors involved;
- Able to communicate at an executive level with the various technical and business agents;
- Able to create synergy within a group of individuals in order to reach the team's, organization's, and ultimately client's objectives
- Stay up-to-date with industry trends and advancements in cloud technologies, sharing knowledge and best practices with the team.

Required qualifications to be successful in this role
Required qualifications to be successful in this role:
Soft Skills:
- Excellent Communication
- Relationship Building
- Active Listening
- Problem-Solving
- Customer Focus
- Adaptability
- Emotional Intelligence
- Time Management
- Collaboration
- Business Acumen
- 5+ years of experience in IT hosting with a minimum of 3+ years of experience in cloud services
- 3+ years of management experience within federal civilian or defense IT programs, as a government contractor and/or employee
- A four year Bachelor's degree (or higher) in a relevant field of study
Desired qualifications/non-essential skills required:
- Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are desirable.
- Relevant certifications in cloud solutions (e.g., Azure Solution Architect, AWS Solutions Architect - Associate) are highly desirable.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $68,700.00 - $168,900.00.
At CGI we call our professionals "members" to reinforce that all who join our team are, as owners,
empowered to participate in the challenges and rewards that come from building a world-class company.
CGI's benefits include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid maternity and parental leave
Learning opportunities and tuition assistance
Member assistance and wellness programs


Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.