IT Technical Support

Overview

On Site
Contract - W2
Contract - FULLTIME

Skills

TECHNICAL SUPPORT
help desk
IT SUPPORT
HCL
HELP DESK TECHNICIAN
TECHNICAL SERVICE
TECHNICAL SUPPORT SPECIALIST
WIPRO
TCS

Job Details

Job Title: IT Technical Support

Location: Dallas TX

Duration: Full Time/ Permanen

Note:

  1. This will be X00% onsite role (M-F).
  2. Shift timing for our team will be X:XX am to XX:XX need coverage during this time.

Job Description:

  • Ticket management
  • Service / Help Desk Management
  • Software support / maintenance
  • Data center Management
  • Incident Management
  • Change management
  • Network Management
  • OS-Win X0, Win X00X, Win X012, WESX
  • Active directory, Group policy, DHCP, DNS.
  • Microsoft SCCM X012
  • Sever Management
  • Desktops and Thin clients
  • Tools & Application MS Office, VPN, Citrix, SQL, FTP, RSA, MFA
  • Knowledge of Microsoft Exchange/ Office XXX
  • Wintel Server Support
  • Knowledge of cloud computing, Artificial intelligence,
  • Knowledge of Risk Management, Threat Management and Vulnerability
  • Windows Security Vulnerability scanning, reporting & remediation.
  • End Point Security Management
  • Information security, Firewall, Web Proxy, IPS, Wireless technology, Load Balancer
  • Asset Management.
  • Audit Preparation & Management (ISO, ISMS, Clients)

Behavioral Skills:

  • Education
    Associate or bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or another related field. Or equivalent work experience.
  • Ex
    2+ years of IT work experience in computer systems or support with demonstrated working knowledge of problem solving/troubleshooting skills.
  • Quick learner on a wide range of issues, including identifying improvement opportunities.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Goal oriented individual with organizational skills and a good communicator with a natural aptitude for dealing with people.
  • Ability to quickly gain knowledge and understanding of technical and business functions.
  • Excellent problem-solving skills, and results-oriented attitude. Excellent team skills, including strong work ethic.
  • Ability to be proactive and prioritize tasks, including resolving urgent matters without impacting deliverables and productivity.
  • Self-motivated, professional attitude and works well under pressure.
  • Sound experience in end point (Laptop/Desktop) support and Team Management.

Certification:

  • Preferred knowledge - CCNA/MCSE /ITIL