Overview
On Site
Full Time
Skills
Media
Testing
Unified Communications
Optimization
Broadsoft
Sonus
SBC
Database
Instrumentation
Break/Fix
Continuous Improvement
PSTN
Supervision
FOCUS
Team Leadership
Field Operations
MEAN Stack
Repair
SS7
TDM
BMC Remedy
MetaSolv
Analytical Skill
Communication
Root Cause Analysis
Leadership
NOC
Enterprise Software
ISP
Service Desk
Analytics
OSI
Routing
Web Servers
Web Services
RDB
Video
Computer Networking
SIP
Secure Shell
TCP/IP
DHCP
DNS
Dragon NaturallySpeaking
TFTP
TCP
UDP
SNMP
DOCSIS
Cabling
Intellectual Property
IP
Management
LDAP
Servers
Cisco
Computer Hardware
IOS Development
Routers
Switches
CMTS
Solaris
Linux
Perl
PHP
C
C++
JavaScript
Node.js
Unix
Shell Scripting
HTML
Cascading Style Sheets
XML
SQL
NoSQL
MongoDB
Riak
Netcool
CA Wily
Nagios
Spectrum
Customer Experience
.NET
Inventory
Telecommunications
Network
VoIP
Telephony
SAP BASIS
Law
Job Details
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
About the TEAM:
The Communications Engineering (ComsEng) organization focuses on designing, testing, deploying, and operating voice and unified communications products for residential, and commercial consumers. The Platform Optimization (PO) team plays a critical role in the day-to-day operations of ComsEng platforms and applications by supporting production change processes, resolving technical issues resulting in customer escalations, embedding in the daily work of platform engineering teams, and resolving incidents created by the associated platforms. The PO team also provides critical strategic guidance to optimize platform, process, and network performance by performing RCA on chronic issues, reducing alarm noise, and setting appropriate event thresholds to prompt action to prevent / mitigate customer impacting issues
Job Description
Responsible for operating, handling and supporting high profile Commercial customers and network services as well as associated infrastructure in a 24/7 environment. Examples of infrastructure include but not limited to IMS, Broadsoft, Sonus SBC, ALU, TDM, MMGW, and 911 special services.
What You'll Do:
What You'll Need:
Employees at all levels are expected to:
Disclaimer:
Skills
Telecommunications Network, VoIP Telephony
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Job Summary
About the TEAM:
The Communications Engineering (ComsEng) organization focuses on designing, testing, deploying, and operating voice and unified communications products for residential, and commercial consumers. The Platform Optimization (PO) team plays a critical role in the day-to-day operations of ComsEng platforms and applications by supporting production change processes, resolving technical issues resulting in customer escalations, embedding in the daily work of platform engineering teams, and resolving incidents created by the associated platforms. The PO team also provides critical strategic guidance to optimize platform, process, and network performance by performing RCA on chronic issues, reducing alarm noise, and setting appropriate event thresholds to prompt action to prevent / mitigate customer impacting issues
Job Description
Responsible for operating, handling and supporting high profile Commercial customers and network services as well as associated infrastructure in a 24/7 environment. Examples of infrastructure include but not limited to IMS, Broadsoft, Sonus SBC, ALU, TDM, MMGW, and 911 special services.
What You'll Do:
- Responsible for operating, deploying, managing and continuously improving Comcast's Voice, Video, Commercial, Data, Home Security, Systems and Network services as well as associated infrastructure in a 7/24 environment.
- Examples of infrastructure include, but are not limited to: routers, CMTS, switches, optical and TDM transport, applications, servers, IP scopes, databases, etc.
- Position focuses on deploying and stabilizing code, technologies, services, networks, systems, tools and driving standardization, automation and service focused instrumentation.
- Provide subject matter expertise, resolves complex break/fix scenarios, engaging broader teams as necessary; partners with/leads engineering, vendors and regions to achieve continuous improvement.
- Serve as high-tier operations support for various field, CARE, vendors and customer-focused organizations. Contributes to command and control-related activities focused on restoration of complex outages, communication across Comcast and rapid restoration.
- Works and directly leads external vendors, third parties and associated agencies, when necessary, to address issues across the PSTN, peering arrangements, inter-operability issues, etc.
- Works with limited supervision and direction while executing associated functions and responsibilities. Follows operational practices and independently determines/develops approaches for non-routine solutions.
- Receives general direction in areas of focus. Serves as team lead on projects.
- Proactive/Reactive monitoring of Comcast's Commercial Network Core/Edge devices using various Element Management tools (Spectrum, IRIS, SevOne, etc) to isolate and solve all network related issues
- Process all customer calls/emails and take ownership of issue until resolution
- Solve network outages, network latency, or equipment failures
- Setup dispatch and solve issues with local field operations to resolve issues
- Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards
- Knowledge of Voice Networks: SIP, IMS, SS7, TDM, Trunking
- Open and update Tickets using: Remedy, MetaSolv, Cramer, SNOW
- Good Analytical/Communication/Solving Skills
- Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA's prior to sending to leadership and provide feedback as needed.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What You'll Need:
- Bachelor's Degree or Equivalent
- Generally requires 3+ years related experience
- Experience working in a NOC with in-depth troubleshooting experience of complex large-scale enterprise application server environment(s).
- Experience in an ISP-like environment involving 24/7 support is HIGHLY desirable, as well as experience in formal ticketing systems and a demonstrated ability to work in a metrics-based service desk that tracks progress through analytics.
- In-depth knowledge of OSI layers 1-7 and an ability to solve and categorize issues accordingly and then engage the appropriate fix agents in a timely manner if they are not able to affect a fix.
- MUST have an understanding of the various components of a enterprise system such as: Telephony, IP routing, TCP traffic analysis, application flows, switches, web servers, web services, DHCP, DNS, SQL/RDB backend systems, IP Management, LDAP, HTML/XML
- Preferred: Hands-on experience or exposure in the following: MSO (Multi-Service Operator / cable provider) supporting video, high speed data services &/or telephony/IP Networking protocols & systems including SIP, SSH, TCP/IP, DHCP, DNS, TFTP, ToD, ARP, IP, TCP, UDP & SNMP/Transport & Voice Equipment familiarity (i.e.: BTS, MGX)/DOCSIS Cable modem technology/ IP subnet management/LDAP Directory Servers/Sun/Solaris hardware/software platform/ Cisco Hardware & IOS (routers, switches, CMTS)/UNIX (Solaris) & LINUX/ Programming skills in: Perl, PHP, C, C++, JavaScript (Node.js), all UNIX Shell Scripting plus skills with web based embedding (HTML, CSS, XML, etc.), SQL or noSQL (MongoDB, Riak)/system and application level monitoring solutions. Examples include Netcool, Concord, Wily, Nagios, SevOne, Spectrum & Network Node Manager
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Telecommunications Network, VoIP Telephony
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.