Shared Application and Platform Support

Job Title: Shared Application and Platform Support

Job Category: Service Desk / End User Services

Job Type: Permanent Full Time

Location: Plano, TX preferred, Reston, VA considered, NO REMOTE

Description:

Shared Application and Platform Support

Position Description

Client has an immediate need for a Shared Application and Platform Support to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

• This role is located at a client site in Plano, TX. A hybrid working model is acceptable.

Your future duties and responsibilities

Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist with the implementation of changes and tasks using guided instructions to perform the tasks. Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following:

• Troubleshooting stoppages
• Repairing bugs
• Documenting application performance
• Coordinating with technology and/or infrastructure management to
• resolve issues, create enhancements/fixes to prevent future issues, and
• track implementation of the fixes
• Running business processing via schedulers and runbooks

Required qualifications to be successful in this role

• 5 years working experience required. 7 years preferred
• AWS certified
• Basic knowledge of programming languages in order to comprehend reading code and basic functions.
• Ability to create business solutions that increase competitive advantage.
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
• Ability to solve technical problems/ processes and understand complex details.
• Ability to increase operating efficiency and produce high quality technical solutions.
• A high level of interpersonal and verbal communication skills
• necessary to relate to other people at their systems knowledge level.
• Ability to analyze complex situations and problems & do the
• necessary research using multiple sources of information to arrive at
• innovative solutions.
• Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
• Ability to multitask and handle a high volume fast paced environment
• Ability to work independently as well as with a team
• Ability to follow strict guidelines
• Dependable employee with flexible work hours
• Existing knowledge and skills with at least two of the following:

• AWS and EC2 instances
• Messaging products like Tibco EMS or MQ
• UNIX
• Experience working in and with a Knowledge Base
• Experience working in an environment with SLAs
• Excellent written and verbal communication skills
• Excellent organization and communication skills.

Education:

Bachelor's degree in computer science, computer engineering or related field.