Overview
On Site
Full Time
Skills
Marketing Operations
Oracle
Application Support
Business Systems
Management
Printers
Workflow
Communication
Customer Service
Help Desk
Service Desk
Cerner
Epic
Workday
Problem Solving
Technical Support
Jenkins
Healthcare Information Technology
Health Care
Life Sciences
Recruiting
Job Details
Healthcare IT Leaders is seeking experienced IT Help Desk Analysts local to the Kansas City, MO area with hands-on experience in either Cerner (Oracle Health), Epic, or Workday.
This is a full-time, permanent role supporting one of our healthcare clients. Candidates must be local and able to work onsite in our Overland Park office three days per week.
Role Summary
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities
Required Experience
To learn more about this and other positions, contact Jonathan Jenkins at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .
#LI-JJ1
This is a full-time, permanent role supporting one of our healthcare clients. Candidates must be local and able to work onsite in our Overland Park office three days per week.
Role Summary
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities
- Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)
- Troubleshoot issues involving applications, devices, accounts, printers, and workflows
- Resolve tickets promptly and document all work accurately
- Escalate issues appropriately when needed
- Deliver clear, professional communication and high-quality customer service
Required Experience
- Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
- Strong troubleshooting and problem-resolution skills
- Familiarity with enterprise ticketing systems and general end-user support
- Ability to communicate technical steps clearly to non-technical users
- Must reside in the Kansas City area and work onsite 3 days per week
To learn more about this and other positions, contact Jonathan Jenkins at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .
#LI-JJ1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.