Desktop Support

Job Details:

· Support IT equipment in large corporate environment

· Desktop/laptop tech support

· Windows 10, MAC, Android, and iOS operating systems

· Support mobile devices, printers, scanners, wireless, VPN, etc.

· IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal

· Maintain repairs, spare parts, and components

· Research and troubleshoot problems

· Maintain system configurations and documentation

· Track and resolve customer incidents and requests through the client's ticketing tool

· Troubleshoot and resolve hardware and software issues for Windows devices

· Backup, restoration, and migration of user data

· Smart Hands support with networking, server, and telecommunications technologies

· Printer and peripheral device support

· Inventory management of IT assets including asset auditing

· Ability to research and follow appropriate knowledge base articles

· Ability to work on-call and other after-hours support needs

· Various other tasks associated with deskside services

· May need to be available to provide support at other client locations as needed

· Other duties as assigned

Job Requirements:

· One year of deskside IT support experience in an international environment

· Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware

· Able to uphold a positive attitude at all times, even under stressful conditions

· Experience supporting remote facilities and users

· Ability to follow directions of next level support teams when providing Smart Hands support

· Excellent verbal and written communication skills

· Ability to communicate technical information to nontechnical people

· High level of professionalism and strong personal interaction skills

· Ability to perform in-depth research and troubleshooting for complex technical issues

· Ability to prioritize and complete all work tasks with minimal supervision

· Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

· Ability and willingness to learn new technologies

· Deskside / desktop / end-user computer experience, ideally in a corporate environment

· Proven ability to handle challenging, rapid-response user support

· Proven ability to balance, prioritize and organize multiple tasks

· High school diploma (required)