Technical Customer Success Manager - Modern Work and Security


On Site
USD 38.89 - 77.98 per hour
Full Time


Data center migration
Google Cloud Platform
Solution selling
Business management
Information Technology
Computer science
IT consulting
Technical sales
Database administration
Data Analysis
Incident management
Identity management
Cloud security
Security controls
Microsoft Office
Thought leadership
Use cases
Portfolio management
Cloud computing
Computer networking
Software development
Amazon Web Services
Microsoft Azure

Job Details

In Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led , digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the SMC and Digital Sales organization is committed to delivering the global digital scale engine for our business-- this is where you come in.

As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?

As a Technical Customer Success Manager - Modern Work and Security, you will be working with Direct Microsoft Customers across their Modern Work and Security solutions, serving as their main point of contact to help realize their current solution's value and drive incremental value through new Security and Teams focused solution selling. As you help customers continue to modernize their workplace, your key objective is to serve as a trusted advisor to our direct customers as they overcome adoption challenges with their current solutions and ensure they continue to invest in new Modern Work and Security solutions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Required/Minimum Qualifications:

  • Bachelor's Degree in Business Management, Information Technology, Computer Science, Engineering, or related field AND 4+ years sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience.
    • OR equivalent experience.

Additional or Preferred Qualifications
  • Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 6+ years sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience.
    • OR equivalent experience.
  • 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
  • Relevant certifications from Microsoft of competitive platforms of similar product (e.g., AZ104 + AZ 303/304)
    • OR equivalent certifications (AWS, Google Cloud Platform).
  • Influence Stakeholders and Decision Makers - Map business scenarios to technical solutions. Create cases for customer change/adoption and translating value propositions & solutions into business outcomes.
  • Learning and readiness - Ability to learn and retain knowledge about individual products and business solutions quickly and accurately.
  • Breakdown complex info - Ability to assess customers' systems & processes and make practical recommendations that align with modern security practices and principles.
  • 3+ years sales or customer success experience with technical pre-sales and/or technical consulting experience preferred
  • Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in two or more of the following solutions: Modern Work Business Premium, Teams Phone, Threat protection, SIEM and Incident Response, Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Security Operation Center Management, Identity and Access Management, Cloud Infrastructure, Cloud Security.

Digital Customer Success Management IC3 - The typical base pay range for this role across the U.S. is USD $38.89 - $77.98 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $50.63 - $85.05 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Customer Consumption - Increase customer consumption by delivering solutions that drive Modern Work Security incremental revenue, seat adds, and product usage . Mitigate customer churn by driving adoption of existing Modern Work Investments.

Customer Technical Environment - Accelerate business value for customers/partners by developing an end-to-end customer consumption j ourney (e.g. technical, operational, organizational, and educational) that span IT teams, executives, and business units. Demonstrate verbally, in writing, and through live product demos how customers can capture value and envision their future with Microsoft's technology.

Trusted Advisor - Empower customers in their Microsoft Modern Work Security adoption journey, being hands on with them to envision and define a secure strategy and architecture, and to implement security controls aligned with Microsoft 365 and Azure Security workloads while ensuring operational health.

Thought Leadership - Land the end-to-end Modern Work and Security value prop osition (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, focus ing on M365 Business Premium, Teams Calling, Threat Protection, Identity + Access Management and Cloud Security. S har e insights and best practices .

Insightful Listening - Uncover new use cases for consumption opportunities and drive intent for consumption by actively engagement with BDM and TDM. Prepare insights for management to understand market trends and drive the right business solution outcomes.

Meet or Exceed Business Targets - Deliver and maintain monthly and quarterly forecasts to meet or exceed revenue and seat-based consumption targets. Execute disciplined portfolio management and pipeline hygiene. Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives.
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