Senior Technical Writer

Description:
Job Summary:

Edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and supporting documentation for print and online media. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. Map business processes. Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team.

Essential Responsibilities:

• Speak and write clearly so that others can understand you, including technical and non-technical personnel across multiple departments; describe complex processes clearly and concisely.


• Organize material in accordance with standardized format and style guidelines.


• Recommend revisions or changes in scope, format, and content as needed.


• Demonstrate superior attention to detail in ensuring that final documents are usable and of high quality and in compliance with P&P governance process.


• Interact closely with subject matter experts.


• Research regulations and analyze necessary changes to existing policies and procedures and/or the need for development of new policy and procedure as needed.


• Proactively inform management about project status, issues, or concerns.


• Actively identify and make recommendations for improvement in the documentation and review process.


• Handle diverse administrative functions with complex, competing priorities.


• Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence.

Basic Qualifications:

Experience

• Minimum four (4) years of experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies and procedures.

Education

• Bachelors or clinical degree, OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Experience reviewing and comparing data/policies/processes to identify inconsistencies.
• Experience analyzing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements.
• Team player with strong inter-personal and communications skills; strong team building skills and experience.
• Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses, and reports.
• Ability to manage time effectively and meet deadlines.
• Project management skills; ability to work within project teams and towards established timelines.
• Highly motivated and directed.
• Proficient with Microsoft Office and Adobe Acrobat.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Minimum four (4) years of health care operations (quality, risk, etc.), health care compliance, or insurance/health plan governance experience preferred.
• Working knowledge or understanding of federal, state, and local health care regulations (e.g., HIPAA); health care compliance policies, practices, and systems; and related compliance issues preferred.
• Certification in technical writing, professional procedure writing, or related area preferred.
• Bachelors degree in English, communications, or journalism preferred.

Primary Location: California,Pasadena,Green Street/IDS Additional Locations:

Kaiser Permanente Building, 500 NE Multnomah St., Portland,Oregon, 97232
Rockville Regional Offices, 2101 E. Jefferson St., Rockville,Maryland, 20852
Waterpark I, 2500 S. Havana St., Aurora,Colorado, 80014
California Service Center - Rio S.D., 8954 Rio San Diego Dr., San Diego,California, 92108
Washington DC
Renton Administration - Rainier, 2715 Naches Ave. SW, Renton,Washington, 98057
Admin. Center North Spokane, 5615 W Sunset Hwy., Spokane,Washington, 99224
Colorado Remote Workers Location, 200 E Colfax Ave, Denver,Colorado, 80203
Georgia Remote Workers Location, 206 Washington St SW, Atlanta,Georgia, 30334
Hawaii Remote Workers Location, 415 S Beretania St, Honolulu,Hawaii, 96813 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Empire Corporate Plaza - NCA Ongoing Operating Exp - 0315 Pay Range: $83200 - $107580 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.