Messaging and Collaboration Lead

Full Time


    • IT
    • Management
    • Engineers
    • Exchange

    Job Description


    Our Team

    Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

    TSG is defined by three core values:
    • Creative innovators, delivering excellence and simplicity
    • Always doing the right thing for the Bank, colleagues, and clients
    • Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

    As part of TSG, the Production Services team is
    • Client-Driven : Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure.
    • Ensures the Resiliency and Stability of our Production Environment.
    • Delivers the Bank's Client connectivity infrastructure & communications technology platform
    • Supports and delivers Innovative end-user technology solutions.

    The Role

    At BNY, Workplace Production Services is leading our adoption of new technologies for communication and collaboration. Our innovation in web, mobile, social, collaboration and user experience is changing the way we interact with our clients and with each other. As an organization we were able to facilitate 98% of our global staff to work from home.

    We are seeking a Global Lead for Messaging and Collaboration. You will be an experienced, hands-on leader to lead a team of Production Services Engineers focused on messaging and collaboration within our firm. You will work with global teams to deliver solutions in support of key product initiatives by working closely with product owners, architects, engineers, compliance, and risk teams.


    • Drive digital transformation in the collaboration for 60k+ BNY users
    • Implementing and supporting messaging and core applications for the firm such as Microsoft 365, on-prem Exchange, SharePoint Online, MS Teams etc. for 60k+ users across all BNY locations
    • Drive and motivate the BNY messaging and collaboration production services team; together, work closely with the Workspace engineering teams and implement solutions in coordination with global, cross-functional teams
    • Manage and assist during incidents and act as an escalation point for 1st and 2nd level support teams
    • Schedule, coordinate, and communicate changes in the environment


    • 12+ years of experience in information security or related technology experience required, experience in the securities or financial services industry is a plus.
    • Leader with strong Global presence to lead a team of SMEs based in US, EMEA, India and APAC
    • Extensive experience with Microsoft Email technologies in an enterprise environment
    • Extensive team management experience in managing global teams
    • Experience with Microsoft 365 including setup, administration, migration and integration in a hybrid Exchange environment
    • Experience with Exchange 2013++, Symantec and Proofpoint mail gateways
    • PowerShell scripting
    • Strong communication skills, transparency, and ownership
    • Strong problem-solving skills coupled with quick learning in a fast-paced environment

    This is a Talent Pipeline Requisition.

    Manages multiple teams responsible for organization data protection. Oversees and develops policies regarding CTS security architecture, security monitoring and auditing, incident reporting/response and forensics. Leads and oversees broad information security projects and resourcing. Liaises with business process owners to ensure ongoing alignment. Participates in the planning and implementation of security for complex CTS projects. Evaluates security applications and systems. Presents recommendations on whether to use systems to senior management. Demonstrates advanced ability to conduct cost-benefit analysis to justify investment in security and/or COB controls to mitigate risks. Presents advanced analyses to senior management with recommendations aligning customer/business needs and capabilities. Evaluates new and emerging products and technologies, recommending which technologies to implement, develops functional specifications and documentation. Monitors budgets and schedules for projects conducted by teams and ensures they are completed in a timely manner. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages multiple information security teams. Contributes to the achievement of multiple teams' objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred. 12+ years of experience in information security or related technology experience required, experience in the securities or financial services industry is a plus.

    BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $119,000 and $260,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
    This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

    Employer Description:

    For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

    EEO Statement:

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.