PCCE (Packaged Contact Center Enterprise) /UCCE/UCCX Tier IV Engineer

Depends on Experience

Contract: Corp-To-Corp, Independent, 12 Month(s)

  • No Travel Required



Job Description

We are hiring for the below job position. If you are interested please apply with your most recent resume.

PCCE (Packaged Contact Center Enterprise) /UCCE/UCCX Tier IV/SME Engineer

Location: Remote 

Duration: 12 months+

Job Duties / Responsibilities:

  • Must be proven Tier IV SME in PCCE, UCCE, and UCCX with strong leadership and good collaboration and communications skills
  • Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.
  • Develop and write necessary code to integrate Cisco UCCE with other API’s, CTI screen pop, Finesse gadgets, IVR database dips.
  • Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager and Contact Center Enterprise.
  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contract Center applications and peripherals.


Skill Set Requirements:

  • Experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO UCCE suite – including CVP & ICM scripting.
  • Strong familiarity with CVP scripting and an experienced development background
    • Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.
    • Self Service (CVP IVR) 
    • Integrate IVR flows with Nuance\Google speech recognition
    • Conversational IVR
  • Database/SQL skills/Custom Reports 
    • Custom reporting on Aceyus and Cisco CUIC platforms
    • Strong knowledge of Database SQl queries 
    • Data Mining using Data warehouse systems
    • Perform analysis and diagnosis of complex application issues utilizing SQL queries as needed
  • For Outbound capabilities using Acqueon product
    • Configuration of Cisco Outbound Options
    • Acqueon Outbound campaign management
  • Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language.
  • Operational experience implementing enterprise voice equipment including routers, switches, firewalls and VoIP products including Cisco voice gateways, Cisco Unified Communications Manager (CUCM), Cisco Unity, Connection (CUC), Cisco Unified Contact Center Express (CUCCX) and Packaged Contact Center Enterprise (PCCE)
  • Experience in deploying CISCO IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integrations.
  • Strong knowledge of industry standards.
  • Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required.
  • Experience in engineering, deploying, and supporting UCCE version 11.x
  • Ability to work independently and end with a strong sense of system ownership.
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.
  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required.
  • Ability to communicate technical terms to non-technical users required.
  • Collaboration skills and attention to detail required.

Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required


Warm Regards,
Zahid H Ansary
C: lt;br />|www.ibrezo.com