Product Manager IV

Title - Product Manager - Retail Technology
Duration - 12 Months
Location - Cupertino, CA

Are you a dynamic and highly motivated Product Manager ready to shape the future of how serves business customers? Retail Technology Product Team is seeking a product leader to own the strategy and execution of our Small & Medium Business (SMB) initiatives. You will be responsible for the ecosystem of technologies that our store teams use to build relationships, manage complex sales, and provide world-class support to our business clients.

As a Product Manager on our team, you'll be a part of diverse and supportive team that ensures our technology fulfills vision of delivering the best Retail experience in the world. You'll partner with Engineering, Merchandising, Operations, Online, and Marketing teams to deliver technology solutions that enhance the customer experience and optimize business processes in our stores.

Key Qualifications

• Demonstrated ability to work with partners to clarify business problems, identify process/user experience improvement opportunities, and represent business interests during the design and development of technology solutions.
• Direct experience defining product requirements for CRM platforms (e.g., Salesforce) to enable lead management, opportunity tracking, and 360-degree customer views.
• Familiarity with ERP systems (e.g., SAP) and the order-to-cash lifecycle, specifically in the context of business quoting, purchasing, and invoicing.
• Experience with systems that support business operations, such as Contract Lifecycle Management (CLM) and telephony/contact center platforms (e.g., Genesys) that power Specialist interactions.
• Expertise writing detailed business requirements and user stories intended for software engineering and UI/UX design, with a proven track record of shipping B2B or enterprise-grade tools.
• Success collaborating with software engineering partners to reduce technical debt, introduce new technologies, and migrate to new architectures within a complex enterprise landscape.
• Experience planning, managing, and leading sophisticated technology projects, guiding teams through ambiguity and issue resolution throughout the entire development lifecycle.
• Excellent meeting facilitation, and strong written, verbal, and presentation abilities, with the ability to articulate complex technical concepts to business stakeholders.
• Deep experience with Agile development methodologies; proficiency in using JIRA/Confluence to manage a backlog, prioritize work into Epics and User Stories, and write clear Acceptance Criteria is essential.
• 5+ years of product or technology management experience, preferably in a B2B, retail, or enterprise systems context.

Description

• Design and orchestrate end-to-end technology solutions for the SMB customer lifecycle, from initial engagement in-store or online, through to post-sale support and relationship management.
• Establish and evangelize the product roadmap for our portfolio of SMB systems, including CRM, order management, and customer communication platforms. Align this roadmap with business goals, user needs, and engineering priorities.
• Lead project execution through the entire lifecycle, ensuring coordination of funding, release schedules, project status, issue resolution, and quality standards are met.
• Collaborate with Business teams, Engineering, and UI/UX to lead design reviews, feature prioritization, and scope negotiation to meet release schedules and deliver measurable business value.
• Author clear and detailed requirements, epics, and user stories that translate business needs into actionable direction for engineering and design teams to build new software.
• Serve as the subject matter expert for the business technology stack, understanding the intricate connections between platforms to identify dependencies and unlock new capabilities.
• Up to 15% travel (domestic and international) to connect with our store teams and business customers.

Most important resource, our soul, is our people. Benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work, you can take advantage of our health and wellness resources and time-away programs. We're proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy stock at a discount - both offer everyone at the chance to share in the company's success. You'll Client many more benefits of working, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on products.
Benefits programs vary by country and are subject to eligibility requirements.

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