Systems Admin

Knowledge, Skills and Abilities

• 5+ years experience capable of making an immediate impact in a rapidly changing, fast-paced work environment.
• Technical and analytical skills required include:
  • Advanced experience with Microsoft Windows Server administration required.
  • Advanced network administration experience (WAN, firewalls, switches, WAPs) required.
  • Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions required.
  • Experience with Microsoft Group Policy and Active Directory administration required.
  • Advanced experience with Microsoft 365 administration, including Entra, Intune, and Azure, strongly preferred.
  • Experience with Meraki cloud administration strongly preferred.
  • Knowledge of iManage and Aderant a plus.
• Strong customer service, interpersonal and organizational skills with an ability to communicate effectively with tact and unwavering commitment to internal and end user satisfaction.
• Flexibility, integrity, attention to detail, and an ability to work collaboratively and independently.
• Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
• Knowledge of cybersecurity, business continuity, and security awareness issues.
• Proven ability to improve IT processes and procedures.
• Regional travel to other offices is occasionally required.
• Working full time (5 days a week) on-site at the Philadelphia headquarters is required.

Education and/or Experience

• Bachelor s degree is preferred but equivalent training, education and experience demonstrating ability to perform the required duties is, at least, required.
• Experience providing IT support in a law firm or similar professional services environment preferred.
• Microsoft certifications preferred.