Desktop Support Technician

Overview

On Site
20.58/hr - 22/hr
Full Time

Skills

A+
Remote Support
Managed services
IT service management
Disk imaging
Customer service
Switches
SAP BASIS
Computer hardware
Network
Software deployment
IMAC
Documentation

Job Details

Our client is looking for a Desktop Support Technician for a 3-month contract in Ashville, NC 28803.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months
Required Skills & Experience
  • Related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification is a plus
What You Will Be Doing
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.

About Motion Recruitment Partners, LLC