Field Services Technician III


Columbus, OH
USD 26.00 per hour;USD 31.00 per hour;USD 26.00 - 31.00 per hour
Full Time


VANStandard operating procedureSchedulingLeadershipPoliciesImpact analysisCollaborationCustomer servicePower toolsUSDTrainingPreventive maintenanceOffice equipmentField serviceInformation architectureAttention to detailAnalyticsFSAAdaptabilityOrganizedRepairSalesWireless communicationOperations managementRetailFilingElectrical engineeringInformation assuranceBmc RemedyLoss preventionOERCommunicationFOCUSProblem solvingMarketing operationsSAP BASISPoint of saleSupervision

Job Details

Location: Columbus, OH
Salary: $26.00 USD Hourly - $31.00 USD Hourly
Job Title: Field Services Technician
Remote - based in Columbus, OH area
Travel Territory: Mostly Ohio with potential MN, IA, MO, IL, WI, KY, WV

70-75% travel
$26-31 + overtime

Company van provided

The company is the global leader in retail loss prevention, operations management, and analytics with headquarters in Foothill Ranch, California. We have global offices in Texas, Uk, Australia, China, Hong Kong, Germany, France, and Canada with 400 employees. As an essential business, for over 20 years, we have led the industry with innovative technologies and top-notch customer service, while minimizing risks to customers and security personnel. The company, is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

WHAT WE OFFER... Join the team and watch your career grow! We offer competitive compensation and benefits packages that include:

Competitive salary

Hybrid work schedule

Medical, dental, and vision; Life/ADD/LTD; FSA/HSA

Employer matched Retirement savings (401k)

Paid time off

11 paid company holidays


Work under the supervision of the Field Services Manager and guidance of Field Services Engineer

Install, service, and troubleshoot the Company's Cart Containment and other systems

Perform Preventive Maintenance of the Company's Cart Containment and other systems

Complete any service and repair work orders, primarily within your assigned areas as they arise

Travel (up to 70%) to various areas of the country, with flexibility of working night and weekend shifts, to complete installation, service and maintenance of the Company's systems

Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues

Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient

Assistance in the training of Field Services Technicians, ASP, and Contractors

Take and follow through on directions and instructions while remaining customer focused

Adhere to the Company's standard operating procedures

Abiding commitment to Company's Core Values, Mission, and Vision

Utilization of installation and service scheduling systems and other service and expense tracking

QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to perform multiple tasks in a fast-paced environment; adaptable

Attention to details

Be highly organized and efficient

Ability to take directions and follow through on instructions

Ability to handle difficult customers with diplomacy, tact, and problem-solving

Have good oral and written communication skills

Have good leadership skills

Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices

Have experience with dustless concrete cutting and asphalt

Have experience installing devices in a retail environment

Have experience running wires through walls and ceilings

Have experience troubleshooting and tuning electrical devices

Have experience bending and running conduit

Have experience using power tools and scissor lifts

Computer and other software proficiency in installation and service scheduling systems and other service and expense tracking


Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems

Minimum 2 years' experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts

Experience as general contractor or related fields are highly desirable

Strong communication and collaboration skills are a must to ensure cooperation and positive results

Valid driver's license and clean driving record


Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities

Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts

Highly self-aware and open to learning about personal effectiveness in the workplace and on teams

Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals.

Respect for lines of communication and internal protocols

Constantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets

Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 50lbs.

Ability to use ladders within weight requirements

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Operate small and large power tools

Drive a Company vehicle and ensure its upkeeping and safety

Travel safely while upholding all pertinent laws

DISCLAIMER This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.


This job and many more are available through The Judge Group. Find us on the web at

About Judge Group, Inc.