Staff Supercharger Product Engineer, NAM Market Leader

The Supercharger Service Engineering team is looking for a seasoned, passionate and collaborative Product Engineer to lead the North American growth of the Supercharger Network. With a mandate to maintain and improve the industry-leading uptime of the global Supercharger network while supporting an unprecedented scaling, a successful applicant will apply solid first principles and leverage data analytics collected from our connected systems across the world to proactively find and solve issues with the Supercharger fleet. A successful applicant will lead collaborative efforts with our global teams to diagnose, troubleshoot, document, and train our organization to ensure our customers have the best possible experience.

Responsibilities

• Drive cross-functional efforts and initiatives to implement fleet improvements with the manufacturing, design, field service, technical support teams
• Lead, mentor, and grow engineers into global product engineering experts
• Work with the wider engineering and manufacturing teams to drive design and manufacturing product improvements in both existing and future products
• Work with field service and technical support teams to create documentation and training to support field commissioning, service actions, and to ensure consistent and stable global service operations
• Utilize remote data analysis, fleet analytics and first principles insights to solve problems with some lab work and onsite investigations as needed
• Troubleshoot and root cause hardware, software and firmware issues of the global Supercharger network

Requirements

• Degree in Electrical, Mechanical, or Mechatronics Engineering, or equivalent experience
• Experience with product engineering, reliability engineering, failure analysis, systems test engineering, or product quality engineering
• Working knowledge of SQL, Spark and Python
• Strong engineering fundamentals and intuition, applied to firmware/software/hardware of connected systems
• Strong analytical and problem-solving skills with hands on experience debugging complex systems
• Demonstrated ability to communicate effectively and work cross-functionally in a collaborative manner across many teams
• Exceptional capacity for managing simultaneous tasks and challenges
• Exceptional communication skills, including to leadership and executive levels
• Experience with charging standards is a plus
• Experience leading a team is a plus

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation

$150,560 - $273,480/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.