Overview
On Site
$20 - $25
Contract - W2
Contract - 12 Month(s)
Skills
Cloud Computing
Customer Experience
Customer Service
Genesys
Issue Tracking
jira
helpdesk analyst
desktop support
technical support
Job Details
Title: Help Desk Analyst (Only w2 position- Local to PA Only)
Duration: 12+ Months
Location: Philadelphia, PA
Minimum skills and experience:
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink s eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.