Helpdesk Analyst

Please note I have direct access to the Hiring Manager on this position.

We are known to promote from within. Thus, this is an excellent opportunity for a Helpdesk Analyst to advance their career into a Systems Engineer or Network Administrator role.

We are the leading supply chain company in our niche and are looking for Helpdesk Analysts. We are a privately held global company that has been in business for 60+ years, has $1.5+B in revenue (27.5% increase over previous year and 56% 2-year growth), have 1200+ employees and are an active philanthropic institution.

The Helpdesk Analyst will work on a team supporting 200+ users. The Helpdesk Analysts will:

• Support, troubleshoot and resolve technical issues, incidents and service desk requests for corporate users running Microsoft Windows 10/11 Pro and O365 Desktops and Laptops.

• Manage, support and troubleshoot MS Office 365 including Account Creation, Password Reset, Access Management, License Management, Application Updates, Configuration and Backup and Recovery.

• Provide Domain Controller user support and troubleshooting including User Account Management (Creating, modifying, and deleting user accounts), Password Resets, managing Group Membership to control access to network resources and Permission Management to grant or revoke access to specific objects.

• Perform basic network connectivity troubleshooting regarding TCP/IP including running Ping Tests and Traceroutes and configuration of IP Addresses, Subnet Masks, Default Gateways and DNS Servers.
• We use MS Intune to authenticate and provision new machines and EDR, CrowdStrike, MS Defender and FortiGuard for Antivirus, ConnectWise ScreenConnect for remote access and Freshwork s Freshdesk for the helpdesk ticketing system.

The Helpdesk Analyst reports to the IT Operations Manager.

Requirements:

• 3+ years of Helpdesk support experience for corporate users.
• MUST have experience administering MS O365 through the Admin Center including Account Creation, Password Reset, Access Management, License Management, Application Updates and Configuration
• MUST have experience with Domain Controllers/Active Directory including User Account Management and Password Resets

Benefits

We offer a comprehensive benefits package including 401K (immediately vested; 4% match); 3 Weeks Vacation, PPO/HMO medical, dental, and vision coverage for employees; paid company holidays, flexible spending plans, life and disability insurance, EAP, and a casual work environment.