Overview
On Site
USD 28.00 - 32.00 per hour
Contract - W2
Skills
Printers
Network
Switches
Wireless Communication
Training
Multi-factor Authentication
Telecommunications
Issue Tracking
Documentation
IT Infrastructure
Help Desk
Technical Support
IT Security
Version Control
IOS Development
Linux
Active Directory
Microsoft Office
Amazon Web Services
Computer Science
Cisco
Cisco Certifications
Microsoft Azure
CompTIA
Security+
ITIL
Computer Networking
Computer Hardware
Microsoft Windows
Operating Systems
OS X
Microsoft
Productivity
Microsoft Excel
Microsoft Outlook
Web Conferencing
Customer Service
Communication
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
Help Desk Specialist - Contract- Sunrise, FL - $28.00 - $32.00/h.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Help Desk Specialist in Sunrise, FL.
Job Description
The Help Desk Specialist II is responsible for providing technical support to users of the company's IT systems. This position requires a strong understanding of computer hardware and software, as well as excellent customer service skills. The ideal candidate must be disciplined in documenting and tracking all the issues they work on in a ticketing system.
Responsibilities:
While other duties might be assigned by the supervisor or a supervisor's delegate, the Help Desk Specialist's primary responsibilities will include the following:
Provide technical support to users of the company's IT systems, including computers, software, and peripherals
Provide technical support to employees experiencing issues with A/V and web conferencing solutions
Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points
On-board new users (e.g., set up new user accounts, passwords, permissions, hardware, software)
Off-board separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
Provide training and guidance to users on how to use the company's IT systems
Troubleshoot multi-factor authentication (MFA) issues
Maintain and update the company's IT systems, including the telecommunications systems
Monitor the company's IT systems for security breaches and other problems
Implement and maintain security measures to protect the company's IT systems
Document all their work in the corporate ticketing system, communicating with the users on ticket progress
Maintain and update documentation on A/V and web conferencing solutions
Work with other IT staff to maintain the company's IT infrastructure
Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues
Stay up to date on the latest A/V and web conferencing technologies
Skills & Requirements
3+ years of experience in technical support as a Help Desk Specialist in mid to large enterprise environments
1+ years of experience supporting A/V and web conferencing solutions
Strong experience providing technical support and troubleshooting hardware, software, operating systems, and networking
Proficiency with both Windows and macOS operating systems
Experience supporting Google WorkSpace (pka G-Suite)
Advanced experience and proficiency with MS Productivity Suite: Word, Excel, Outlook
Experience working with ticketing systems
Excellent customer service and communication skills with the ability to work well independently and as part of a team
Knowledge of IT security principles and practices
Experience implementing and administering Google Meet hardware
Experience with Solstice Pods
Experience with Crestron touch screen schedulers and source control devices
Experience administering Zoom and Zoom Webinars
Experience with iOS and Linux
Experience with Active Directory, Office 365, and other enterprise tools and platforms
Experience with Amazon Web Services (AWS)
Experience implementing and administering Google Meet hardware
Experience with Solstice Pods
Experience with Crestron touch screen schedulers and source control devices
Experience administering Zoom and Zoom Webinars
Experience with iOS and Linux
Experience with Active Directory, Office 365, and other enterprise tools and platforms
Experience with Amazon Web Services (AWS)
Bachelor's Degree, IT, Computer Science, or related field
License / Certifications:
Any Cisco certification, e.g., CCNA, CCNP Security, Azure Administrator Associate
Any CompTIA certification, e.g., CompTIA A+, CompTIA Netowrk+, CompTIA Security+
Any version of the ITIL framework
Strong technical skills in hardware, software, operating systems, and networking
Strong understanding of computer hardware and software
Proficiency with both Windows and macOS operating systems
Experience supporting MacBooks running the most recent versions of macOS
Experience supporting Google WorkSpace (pka G-Suite)
Advanced knowledge of Microsoft Productivity Suite, e.g., Word, Excel, Outlook
Understanding of A/V technologies and web conferencing platforms
Excellent customer service skills
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Ability to work under pressure
Ability to meet deadlines
Ability to learn new technologies quickly
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Help Desk Specialist in Sunrise, FL.
Job Description
The Help Desk Specialist II is responsible for providing technical support to users of the company's IT systems. This position requires a strong understanding of computer hardware and software, as well as excellent customer service skills. The ideal candidate must be disciplined in documenting and tracking all the issues they work on in a ticketing system.
Responsibilities:
While other duties might be assigned by the supervisor or a supervisor's delegate, the Help Desk Specialist's primary responsibilities will include the following:
Provide technical support to users of the company's IT systems, including computers, software, and peripherals
Provide technical support to employees experiencing issues with A/V and web conferencing solutions
Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points
On-board new users (e.g., set up new user accounts, passwords, permissions, hardware, software)
Off-board separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
Provide training and guidance to users on how to use the company's IT systems
Troubleshoot multi-factor authentication (MFA) issues
Maintain and update the company's IT systems, including the telecommunications systems
Monitor the company's IT systems for security breaches and other problems
Implement and maintain security measures to protect the company's IT systems
Document all their work in the corporate ticketing system, communicating with the users on ticket progress
Maintain and update documentation on A/V and web conferencing solutions
Work with other IT staff to maintain the company's IT infrastructure
Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues
Stay up to date on the latest A/V and web conferencing technologies
Skills & Requirements
3+ years of experience in technical support as a Help Desk Specialist in mid to large enterprise environments
1+ years of experience supporting A/V and web conferencing solutions
Strong experience providing technical support and troubleshooting hardware, software, operating systems, and networking
Proficiency with both Windows and macOS operating systems
Experience supporting Google WorkSpace (pka G-Suite)
Advanced experience and proficiency with MS Productivity Suite: Word, Excel, Outlook
Experience working with ticketing systems
Excellent customer service and communication skills with the ability to work well independently and as part of a team
Knowledge of IT security principles and practices
Experience implementing and administering Google Meet hardware
Experience with Solstice Pods
Experience with Crestron touch screen schedulers and source control devices
Experience administering Zoom and Zoom Webinars
Experience with iOS and Linux
Experience with Active Directory, Office 365, and other enterprise tools and platforms
Experience with Amazon Web Services (AWS)
Experience implementing and administering Google Meet hardware
Experience with Solstice Pods
Experience with Crestron touch screen schedulers and source control devices
Experience administering Zoom and Zoom Webinars
Experience with iOS and Linux
Experience with Active Directory, Office 365, and other enterprise tools and platforms
Experience with Amazon Web Services (AWS)
Bachelor's Degree, IT, Computer Science, or related field
License / Certifications:
Any Cisco certification, e.g., CCNA, CCNP Security, Azure Administrator Associate
Any CompTIA certification, e.g., CompTIA A+, CompTIA Netowrk+, CompTIA Security+
Any version of the ITIL framework
Strong technical skills in hardware, software, operating systems, and networking
Strong understanding of computer hardware and software
Proficiency with both Windows and macOS operating systems
Experience supporting MacBooks running the most recent versions of macOS
Experience supporting Google WorkSpace (pka G-Suite)
Advanced knowledge of Microsoft Productivity Suite, e.g., Word, Excel, Outlook
Understanding of A/V technologies and web conferencing platforms
Excellent customer service skills
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Ability to work under pressure
Ability to meet deadlines
Ability to learn new technologies quickly
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.