Network Administrator

Responsibilities
To accomplish your primary goal of monitoring, troubleshooting, and safeguarding computer networks and systems, the Network Administrator performs many tasks. The Administrator will have a solid background in TCP/IP, Microsoft Windows Networks, iOS mobile device management deployment, cloud-based management consoles, network equipment monitoring, configuration & deployment.

• Monitor Systems
  Using a variety of tools that include Meraki cloud management portal, CCTV cloud-based NVRs, and more. Look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, work to determine the cause of the problem.


• Troubleshoot Problems
  When a problem impacts business operations, work to triage or troubleshoot the problem. Follow standard operating procedures including coordination with third-party vendors, customer contacts, or other team members.


• Track All Issues
  While responding to incidents, carefully track and document all issues and resolutions in detail. This increases the knowledge base of our organization and is a record of the overall health of the system. You will be responsible for accurately documenting within our systems.


• Report Incidents
  When problems are too large or complex for quick troubleshooting, follow standard operating procedures to escalate to the Vice President of Technology, and other IT resources or 3^rd-party vendors for assistance in resolution. You are responsible and accountable for maintaining ongoing communication with the team and keeping all stakeholders aware of relevant, known issues and steps being taken.


• Improve Tools
  You will be responsible for quarterly continuing education on the tools we use and related technologies.


• Additionally, you will be responsible for continual improvement of the tools used and related policies and procedures as directed by your manager.


• Familiar with TCP/IP networking and network services including DHCP, DNS, VPNs, and routing.


• Experience with cellular WAN backup configurations.


• Experience with Cisco Meraki configuration templates, monitoring, and advanced configurations.


• Experience with QoS and optimization of live video streams.


• Ability to perform remote troubleshooting with onsite vendors.


• Excellent troubleshooting and diagnostic skills.


• Ability to work with non-technical users to troubleshoot issues.

Requirements:

• Experience managing, supporting, and deploying multiple network infrastructures.


• Strong ability to diagnose server, network, backup, and security alerts, events, or issues.


• Working understanding of common information architecture frameworks


• Excellent time management and organizational skills as well as the ability to handle multiple current tasks and small projects with minimal supervision.


• The ability to address conflict with others constructively.


• Experience with disaster recovery plans and related technologies


• Ability to work a flexible schedule when issues arise.

Benefits

• Competitive salary based on experience.


• Company health insurance plan


• Paid vacation and sick leave


• Growing technology company with great culture