Site Reliability Engineer

Site Reliability Engineer Durham, NC/Merrimack, NH/Salt Lake City, UT, Westlake, TX? (Hybrid - 1 week onsite per month)
6 months W2 Minimum pay rate : $60

The Expertise We’re Looking For

• Experience managing technology environment stability and availability.

• Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)

• Proven experience working with Session Border Controllers and Network Monitoring Systems (Netscout, Riverbed, Solarwinds etc)

• Knowledge of basic networking (main protocols, routing, firewalls etc.)

• Knowledge of load balancing concepts

• Experience with basic Wireshark packet analysis

• Experience reviewing application log files and debugging problems

• Experience with Prometheus, Grafana or other real-time server resource metric technologies

• Experience managing problem resolution and improvements with vendors

• Knowledge of voice biometric and call recording technologies

• Experience with enterprise email or chat applications

• Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.

• Experience with Agile software development methodologies, delivery projects, and implementation.

• Experience with search and analytics engines (Splunk, ELK…)

• Experience with Linux/UNIX and Windows operating systems administration

• Experience with supporting Java and web server applications

• Experience with cloud-based technologies including SaaS solutions in the cloud (AWS and Azure)

• Experience with serverless technologies (AWS Lambda, Docker/Kubernetes and similar)

• Experience with workflow design, data analysis, and requirements identification/specification

• Experience with CI/CD pipelines and associated technologies

• Production support experience

• Proven creative and abstract thinking

The Skills You Bring

• Skills as a teammate are necessary as you join a highly functioning scrum team in an agile work environment. You jump in and assist when help is needed and push to get the stories completed as you finish sprints and add beneficial interactions for our customers.

• Will have effective communication and will share your ideas and opinions as we look to innovate and improve our platforms.

• Will bring a growth mentality to work every day as you continue to learn new technologies and skills which you share with your scrum teammates. You will ask for feedback and put goals in place to help improve your own skills.

• Will use your data security skills to keep our customers information safe.

• Good communication (written and verbal) and interpersonal skills

• Positive relationship management and facilitation skills

• Strong analytical and/or project management skills required

• Ability to provide 24x7 support for the production environments with dedicated 2nd shift coverage.

• Strong problem solving and troubleshooting skills

Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:

Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.

We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.

SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation