SAP ABAP CRM ENTERPRISE TECHNOLOGY ANALYST

Job Title: ENTERPRISE TECHNOLOGY ANALYST

Start Date: Jan 5th 2026

Duration: 1Year

Open Positions: 1

Scope:

Client is seeking a leased employee resource to provide operational and project support for the Customer and AMI Technologies team on a time and materials basis. To support the Customer and AMI Technologies team by handling enhancement, project, and incident response tasks during 2026.

Key Responsibilities:

• Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.

• Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.

• Respond promptly to incidents so they don t impact the S/4HANA project s progress.

• Collaborate with team members to ensure smooth handoff and clear communication.

• Help the client's team maintain greater availability and focus on the S/4HANA project.

Mandatory Requirements:

• Must have nine (9) years of experience designing and configuring complex SAP solutions within the last ten years.

• Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher

• Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher

• Must have IS-U CR&B expertise, including experience in one, or more, of the following areas:

1) Customer service
2) Device management, including experience with smart meters and/or the Itron

3) Networks UIQ stack

- Rates and pricing

- Billing and invoicing

- Bill print

- Workflows

- Fl-CA

• Must have experience working with master data components and the business partner lifecycle

• Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems

• Must have experience using defect tracking applications like ServiceNow or JIRA

• Must have experience in participating in business requirement reviews and blueprint sessions

• Must have experience translating business requirements into detailed specifications

• Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments

• Must have experience creating process flow diagrams based on business requirements

• Must have experience debugging custom code and working independently to support a project team

• Must have experience communicating highly technical information in an understandable manner to the project team both verbally and in writing.

Desirable Qualifications:

• BS degree from an accredited college or university majoring in Computer Science, MIS,

or a related field.

• Strong analysis knowledge and skills

• Experience in leading business requirement reviews and blueprint sessions

• Experience working in an agile environment.

• Experience designing and configuring complex IS-U rates, rate categories, and billing

schemas

• Electric utility experience supporting any of the following systems: SAP S/4HANA; SAP

CX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)

• OpenText Document Presentment; Itron Meter Data Management System (MDMS) IEE

10.3 or higher

• MDISAIM EhP7 or higher.

Question to be answered by the candidate:

1. Provide three examples of the candidate's experience working with the systems listed in the mandatory qualifications section.

2. Provide three examples of the candidate's experience working with the systems listed in the desirable qualifications section.