CISCO Voice (Unified communications) Tier 2

$40 - $45

Contract: Independent, Corp-To-Corp, 12 Month(s)

  • Work from home


CISCOVoIPUnified communications

Job Description


We are hiring for the below contract position. 

Cisco Unified Communications (UC)/Voice/VoIP Tier II Engineers Support     
Onsite at 810 Vermont avenue, Washington D.C.
12 months+ contract (this project has higher chances of extension uptto 3 years)
  Bachelor’s degree required or equivalent in experience.  Three (3) years minimum experience in UC field.   Tier II collaborates with both Tier I and Tier III Engineers to reach successful resolution for all customer issues.   Job responsibilities include the following:   ·   Respond to NSD Incident tickets that cannot be handled by Tier I support • Proactive Monitoring and Analysis of UC Infrastructure • Subject Matter Expert (SME)-Level Repair • Primary Technical SME for Coordinated Moves, Adds, Changes, Deletes (MACDs) • MACD and Service Request Support • Escalation to UC Tier 3 Engineer as Needed • System level changes and maintenance • Problem Management support including post-mortem reports and analysis • Analysis of service infrastructure using specialized tools and systems • Perform system and database backup and recovery  .
Zahid H Ansary