We are hiring for the below contract position.
Cisco Unified Communications (UC)/Voice/VoIP Tier II Engineers Support
Onsite at 810 Vermont avenue, Washington D.C.
12 months+ contract (this project has higher chances of extension uptto 3 years)
Bachelor’s degree required or equivalent in experience. Three (3) years minimum experience in UC field. Tier II collaborates with both Tier I and Tier III Engineers to reach successful resolution for all customer issues. Job responsibilities include the following: · Respond to NSD Incident tickets that cannot be handled by Tier I support • Proactive Monitoring and Analysis of UC Infrastructure • Subject Matter Expert (SME)-Level Repair • Primary Technical SME for Coordinated Moves, Adds, Changes, Deletes (MACDs) • MACD and Service Request Support • Escalation to UC Tier 3 Engineer as Needed • System level changes and maintenance • Problem Management support including post-mortem reports and analysis • Analysis of service infrastructure using specialized tools and systems • Perform system and database backup and recovery .
Zahid H Ansary