Endur Applications Support

Depends on Experience

Full Time


    • application support
    • 3rd level support
    • service desk

    Job Description

    iSphere has an Energy Trading client in Houston, Texas looking to had a Senior Application Support Analyst for a full time opportunity.  The right candidate will have extensive knowledge in Commodities and has experience supporting enterprise systems.  
    Key responsibilities
    • Supporting of Commodity Trading and live position applications during trading hours.
    • Support of CTRM and connected upstream/downstream applications for Intraday and End of day activities.
    • Take appropriate actions to ensure that time-critical batch steps run. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, excluding deals/portfolios etc.).
    • Monitor applications availability and report issues pro-actively.
    • Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages
    • Good organizational skills in managing issues, projects and communicating to the stake holders.
    • Fast turnaround of client requests.
    • Log and prioritize tickets in the ticketing system.
    • Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
    • Escalate service requests that require 3rd level support.
    • Improve client service, perception, and satisfaction.
    Technical expertise
    • 5 years of work experience in IT industry.
    • Minimum 4 years of working experience in energy trading domain.
    • Must have experience of working on trading floor and supporting traders during peak hours.
    • Must have knowledge of OpenLink Endur system (North American Gas and Power) 
    • Working knowledge of Endur OpenJVS programming.
    • Good experience with CTRM Application support including upstream/downstream systems.
    • (E.g. Understands business workflow, trade life cycle and operations)
    • Working knowledge of ISO power markets and FTR trade booking 
    • Must have business knowledge of North American Gas and Power trade life cycle.
    • Programming skills using JAVA or .Net or any programming language.
    • Diagnosis skills of technical issues related to programs in Java, .Net or any other programming language.
    • Understanding of databases and analyzing SQL scripts.
    • Should be able to support team members in different geographical regions.
    • Motivated and willing to learn and work on different systems 3rd party and in-house developed