Job#: 3035239 Job Description: Job DescriptionBreak/Fix Technician
Location: San Antonio, Texas (Onsite)
Employment Type: Contract
Role Overview
This position requires a PC Service Technician to provide IT service delivery, including IMAC, Break/Fix, and deskside support. The role involves working 100% onsite to support end-users in a corporate environment. This is a long-term, multi-year contract opportunity with a work schedule of Monday through Friday, 7:00 AM to 4:00 PM.
Key Responsibilities
- Provide IT service delivery (IMAC, Break/Fix, Deskside Support) according to established policies and procedures.
- Coordinate with end-users regarding expectations and service availability.
- Perform troubleshooting, parts replacement, system upgrades, and basic repairs on client assets.
- Identify and address potential issues that could impact the end-user experience.
- Strive to meet all client Service Level Agreements (SLAs) and customer satisfaction goals.
- Escalate issues impacting end-users or site operations to the Desktop Support Site Lead.
- Follow predefined procedures and tasks for daily activities.
- Perform basic installation and maintenance of technical products.
Required Qualifications
Experience: A minimum of 1-3 years of experience in servicing and deploying computer equipment is required, preferably within a corporate environment. Candidates must possess IT hardware support experience and a background in customer service.
Technical Skills: Knowledge of the Windows operating system environment is necessary. Candidates should be able to comprehend and follow verbal and written technical instructions.
Certifications: CompTIA A+ certification is required.
Work Environment
This role requires the physical ability to lift and move hardware up to 35 pounds. The position involves standing and being on your feet for most of the day. All work is performed 100% onsite.
Compensation
The pay rate for this position is $17.00 per hour.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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