Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 13+ mo(s)
Skills
GENESYS
AWS
CHATBOT
CHAT BOT
Job Details
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at ; to know more .
Job Description:
* Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
* Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
* Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
* Understanding of authentication methodologies (Oauth, SAML)
* Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
* Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Please visit us at ; to know more .
Job Description:
* Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
* Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
* Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
* Understanding of authentication methodologies (Oauth, SAML)
* Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
* Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Desired Skills:
* NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
* Experience with implementation and supporting Genesys WFM and Reporting
* Experience with Cyara Velocity and/or Cyara Cruncher testing tools
* Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
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