Overview
Remote
$20 - $25
Contract - W2
Contract - 24 Month(s)
10% Travel
Skills
Continuous Improvement
Guidewire
Insurance
JIRA
Microsoft Power BI
ServiceNow
Writing
User Access
ticketing systems
Job Details
5 years of IT experience
1-3 years of insurance industry experience (preferred)
Experience conducting user access reviews (preferred)
Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
Proficient with Microsoft Office (Word, Outlook, Excel)
Experience with Guidewire Suite
Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
Provide clear, timely, and professional communication to internal customers regarding their tickets
Collaborate with senior team members and other support teams to identify defects and assess user impact
Learn and understand new functionality implemented in monthly releases
Identify opportunities for continuous improvement
Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
Participate daily in required team and support group meetings
Ability to think creatively and outside the box
Experience writing clear technical how-to guides
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.