Overview
On Site
$25.0000 - $28.0000
Contract - W2
Contract - Full-time
Skills
CCST
CCNA
ITIL
troubleshooting
Job Details
Title: Technical Support Specialist II
Location: Allen, TX.
Duration: 6+ months
Responsibilities:
- Execute high-availability incident response for remote-hosted and
- Cloud-enabled customer operations
- Handle ServiceNow Incident Management, Change Management, and Problem Management
- Conduct remote network surveillance and event response
- Triage and resolve service-impacting incidents within SLA s
- Participate in complex troubleshooting with next-tier SME s
- Provide customer-facing technical support via telephone, email, and web portal
- Communicate with stakeholders during service-impacting events
Manage vendor tickets
Required Skills:
- Strong working knowledge of IP networking and interoperability standards
- 1+ years of experience troubleshooting IP network connectivity
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints
- Working knowledge of networking protocols such as VPN, BGP, MPLS, or SIP
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
- 2+ years of Networking Experience Preferred
- 2+ years of customer service experience Preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.