Application Support Engineer

$70,000 - $80,000

Full Time

  • Work from home
  • No Travel Required

Skills

Application SupportSaaSSoftware Configuration

Job Description

We are looking for a Level II Application Support Engineer. This is a full time/ permanent hire Hybrid (On-site and work from home) position in Cary, North Carolina with our client. In this role as an Application Support Engineer you will work directly with best-in-class customers around the world along with our talented internal team. You will be a technical product expert and assist customers who are using their company’s application/system and require support from build or product issues to customer education to technical deployments and complex solution integrations.

Responsibilities for an Application Support Engineer:

  • Working directly with customers during the post-production phase of our enterprise software-as-a-service (SaaS) solutions; technical subject matter expert for support-specific objectives
  • Work with Level I support personnel to hand off issues to you, work to resolve these issues, and depending on complexity, hand them off to Level III personnel
  • Hands-on technical configuration and problem solving
  • Manage the resolution of issues and work with Services personnel to provide solutions for customer during the project post-production phase
  • Work with partners to help them resolve support issues for our customers
  • Assist in creating support processes for different SLAs and enhance KPI reporting capabilities
  • Contribute to the transition strategies, processes, and actions involved in moving to a new support system

Required Skills as an Application Support Engineer:

  • 2+ years of experience supporting Application/complex solutions with enterprise customers
  • Comfortable with command line tools, ability to edit production software configurations, and desire to learn new technical skills and configuration management.
  • Familiarity with structured languages such as: Java, PHP, SQL, HTML, CSS, JavaScript, JQuery, or AWS
  • Outstanding problem-solving skills and attention to detail, including the ability to think creatively about issues and the intellectual curiosity to find a resolution that helps the customer
  • Strong collaboration capabilities - you will routinely work with multiple internal and customer teams to solve technical problems
  • Excellent communication skills
  • Fast learner and quick integrator - you grow with new products, new technologies, new customers, new relationships, and are comfortable with frequent context switches
  • Bachelor's degree in computer science, engineering or other scientific or technical discipline