Service Desk Specialist

Our client in NY is looking for Service Desk Specialist for a contract opportunity. Based on your posting, this seemed like the type of opportunity that might be of interest so I thought I would run it by you. Here are the details:
Location: White Plains, NY (TOTAL ONSITE ROLE)
Service Desk Specialist
Duration: 12 Months

Project Overview          The contingent worker will field incoming help desk requests from end users via both telephone and e-mail in a courteous\professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours

Job Functions & Responsibilities

Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous\professional manner
• Access the Footprints ticketing system to create or resolve tickets
• Ability to RDP into a machine to fix an issue
• Preform password resets
• Resolve any VPN access issues
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

Skills

Minimum 4 years prior demonstrated experience
• Remote phone support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to absorb and retain information quickly
• Ability work independently with minimal supervision
• Sitting for extended periods of time
• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support
• Windows 10
• MS Office (versions 2016/O365)
• MS Outlook (versions 2013/16/ O365)
• Intune & Webmail
• Cisco Jabber / Meeting Place
• Active Directory / Active Roles / Quest Password Manager
• SAP & Maximo – password unlock\resets
• Enterprise\departmental applications specific to client
• Periodically support other IT Groups as needed

If you are interested in this opportunity, please send me your resume asap to and I will call you right away! If you are not currently looking for a project, but might know someone who would be interested, I would greatly appreciate it if you would pass along my details. I look forward to speaking with you! Best regards,
William

William Perry

Eclaro International Inc.

450 Seventh Avenue, Suite 506

New York, NY 10123

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