Overview
Remote
Depends on Experience
Full Time
Skills
Service now Practice Leader
IT Operations Management (ITOM)
IT Asset Management (ITAM)
Customer and Field Service Management (CSM & FSM)
Enterprise Asset Management (EAM)
Job Details
Service now Practice Leader
Full time
Remote
Seeking a highly experienced ServiceNow Practice Leader to lead the strategic direction, growth, and delivery excellence of the ServiceNow practice. This role combines deep platform expertise with business leadership to drive innovation, develop high-performing teams, and ensure successful outcomes for customers across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Enterprise Asset Management (EAM) Customer and Field Service Management (CSM & FSM), Risk / GRC, HRSD, and other ServiceNow modules.
We are building this practice by leveraging our experience, customer base and staff that has worked with other ITSM / ESM platforms, as well as other enterprise systems. This strategic role combines technical expertise with solutioning, presales engagement, and practice development responsibilities to help drive the growth and success of our ServiceNow consulting practice.
As a senior leader, you will partner closely with sales, delivery, and executive stakeholders to design transformative solutions, lead customer engagements, and contribute to the development of service offerings, accelerators, and reusable assets. You will act as a trusted advisor to both internal teams and clients, shaping the direction of enterprise-scale ServiceNow solutions across multiple industries and business workflows.
Required Qualifications
- Bachelor s or Master s degree.
- 15 to 20 + years of experience with ServiceNow platform architecture, design, and delivery.
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) required.
- Strong portfolio of successful ServiceNow implementations across multiple modules and industries.
- Experience in presales, including RFP responses, solution presentations, and SOW creation.
- Deep knowledge of ServiceNow platform capabilities, integrations, and product roadmap.
- Certifications such as CSA, CAD, and CIS (e.g., ITSM, IATAM, HRSD, ITOM, ITAM, CSM, FSM, Risk) are highly desirable.
- Familiarity with Agile/SAFe delivery models and DevOps practices.
- Exceptional communication, negotiation, and client-facing skills.
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