Senior Data Analyst

Full Time

    Job Description

    Why Work Here?

    Our mission to achieve universal service addresses America's current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at:


    USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

    A Multicultural Team

    We have actively built an organization that doesn't just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We've worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused

    The Lifeline program is seeking a detail-oriented problem solver to fill the position of Senior Data Analyst. In this role, you will work as the primary lead for projects and performs complex reporting and analytics. This includes requirements gathering for reports, aggregating and presenting information from various programmatic data sources for internal and external stakeholders.

    This is an outstanding career opportunity for an individual interested in challenging, dynamic work in support of a public-spirited mission.


    • Lead projects and perform complex research analysis of program data to identify and propose opportunities to improve the efficiency, integrity, and stakeholder experience of Universal Service program participants.
    • Collaborate with various teams across the organization to monitor data initiatives, interdependencies, and risk tolerance.
    • Evaluate new technologies to ensure the technology architecture and data analysis and visualization tools are in line with company's evolving business intelligence needs.
    • Lead the preparation of internal (senior leadership) and external (FCC) reporting and metrics on data project portfolio.
    • Spearhead strategic communications intended for internal (senior leadership) and external (FCC) stakeholders.
    • Design and develop complex data visualizations using Tableau and other software applications to present program insights, analysis and issues.
    • Maintain, develop, implement policies and guide peers to deliver success, accuracy, and integrity of the USAC program.
    • Serves as a change agent and advocate for corporate division data strategy and direction to support the implementation of USAC's strategic vision.
    • Other specific duties as assigned.

    About You
    • Bachelor Degree and/or relevant technical training with no preferred certifications
    • Five (5) to Seven (7) years of professionally related experience
    • One (1) to Two (2) years of operational and/or technical experience.
    • Experience in the data science field performing descriptive, predictive, and prescriptive analysis and developing data products and tools that provide actionable insights and strategic guidance to managers and people in leadership positions.
    • Proven time management skills with ability to effectively prioritize and execute concurrent tasks.
    • Able to manage multiple priorities and work with a sense of urgency to meet tight deadlines.
    • Ability to translate complex analytical findings into comprehensive insights for business stakeholders.
    • Proven experience manipulating large quantities of data to drive business decisions.
    • Ability to work independently, but also collaborate and work across other departments as needed.
    • Proven experience working with data warehoused in databases using SQL and programming languages for data science such as R or Python (or a demonstrated capacity to learn them).
    • Experience presenting complex analysis and results in plain English for a non-technical audience using data visualizations (i.e. charts, tables, and graphs) on various software platforms.
    • Excellent written and verbal communication skills, are naturally curious and inquisitive, and are interested in continuously improving our work.
    • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
    • Proficiency with Microsoft Office Suite.

    USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please