Description We are seeking an
IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.
This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.
Key Responsibilities
- Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)
- Diagnose and resolve hardware and software issues, implementing effective corrective solutions
- Participate in IT documentation and knowledge base updates to support team efficiency
- Assist with system imaging, equipment deployment, and lifecycle management
- Support system changes, upgrades, and rollouts affecting end users
- Collaborate with third-party IT vendors providing equipment and support services
- Respond promptly to system outages and service disruptions to minimize downtime
- Partner with team members to deliver consistent, high-quality IT support
Qualifications
Required
- Bachelor's degree in Computer Science, Computer Engineering,
- or 2+ years of direct IT support experience
- Experience with Microsoft operating systems, Active Directory, and domain environments
- Hands-on experience with Windows OS and Microsoft 365 suite
- Strong troubleshooting and problem-solving skills
Preferred
- Experience supporting Apple devices
- Exposure to manufacturing or operational environments
What We're Looking For
- Strong customer service mindset and communication skills
- Ability to work onsite and collaborate directly with end users
- Organized and detail-oriented approach to documentation and processes
- Willingness to learn and grow within IT operations
Requirements Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience with 2+ years in IT support.
Proficiency in Microsoft operating systems, Active Directory, and domain environments.
Hands-on experience with Windows OS and Microsoft 365 applications.
Strong troubleshooting skills and the ability to resolve technical issues efficiently.
Familiarity with Apple devices and their integration in business settings.
Exposure to manufacturing or operational environments is a plus.
Excellent customer service skills and effective communication abilities.
Organized and detail-focused with the ability to document processes and solutions accurately.
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