We Tachyon Technologies are a CMMI Level 3 Certified digital transformation consulting and solutions firm that partners with IT investment businesses to leverage their customer experience. Aligned with SAP's digital core, we understand the significance of effective solutions to our clients that exceeds their confidence.
Role: POS Support Analyst
Location: Seattle, WA-Remote must work PST
Duration: 6 Months
Support POS hardware, networking and troubleshoot issues (HP RP9, Toshiba Wave, PEDs, Epson/Bixolon labeler, Digital Order Manager, HP Elite800 AiO, HP DL20)
Support POS software, device driver, operating system (windows 7/10, Symphony PoS )
Support AV/Video/Display components in the retail Caf & Drive through stores
Evening and weekend support needed on rotation basis
Work with Help Desk and Application team members on POS deployments, software upgrades, troubleshooting issues and other special projects as needed
Ensures quality customer service is provided at all times and refers more complex user problems to appropriate second- or third-level support groups for follow-up and resolution.
Monitors daily workflow of the Service Desk team during assigned shift and delegates tasks as necessary to ensure completion within established service level agreements.
Provides continuous on-call support for critical user problems.
Provides input to Enterprise Help Desk (EHD) supervisors and manager for improvements in departmental processes and procedures.
Tachyon's full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. Also, all colleagues are eligible for many rewards and recognition programs. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Tachyon a great place to work.
A disclaimer: The above statement is not a complete job description. The Client retains the discretion to add or change the duties of the position at any time