Support Analyst AS400 Operator

Depends on Experience

Full Time


    DesktopMS WindowsMS OfficeOperationsAS400iSeries

    Job Description

    Support Analyst AS400 Computer Operator Onsite Position


    This position is responsible for providing technical assistance and support related to desktop/server computer systems, hardware and software for all users and troubleshooting hardware/software issues on existing platforms.

    Functions & Responsibilities:

    -Troubleshoot issues on multiple computer platforms: IBM I-series and server/desktop Windows. -Provide advanced support for multiple enterprise applications including: email, calendar scheduling,  word processing, spreadsheets, presentations, internet browsers, as well as specialized department  specific applications. 

    -Experience providing services to organizations spread across multiple locations. -Maintains daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities.

    -Provide PC application training to employees.

    -Respond to issues from all the users including claims software, PC’s and peripherals, including but not limited to all-in-one printers, label printers and all types of scanners.

    -Troubleshoot issues with network/wireless equipment, data wiring, internet, scanners and printers -Documenting all troubleshooting issues and resolutions.

    -Write training manuals.


    Associates Degree

    -2 – 5 years analytical/ IBM I-series operations/ troubleshooting both hardware and software experience -Demonstrated experience providing technical support

    -In depth knowledge of IBM, I-series operating systems and encryption backup systems -In depth knowledge of Windows server operating systems and broad knowledge of Microsoft office products

    -In depth knowledge of data transfer hardware and software including peripherals -Demonstrated knowledge of technical ability across a wide range of hardware and software -Demonstrated knowledge of QA processes and general understanding of claims adjudication software cycles

    -Strong analytical and troubleshooting skills

    -High level of self-motivation, productivity and attention to detail, be well organized; have excellent verbal and written communication skills