Support Analyst AS400 Computer Operator Onsite Position
This position is responsible for providing technical assistance and support related to desktop/server computer systems, hardware and software for all users and troubleshooting hardware/software issues on existing platforms.
Functions & Responsibilities:
-Troubleshoot issues on multiple computer platforms: IBM I-series and server/desktop Windows. -Provide advanced support for multiple enterprise applications including: email, calendar scheduling, word processing, spreadsheets, presentations, internet browsers, as well as specialized department specific applications.
-Experience providing services to organizations spread across multiple locations. -Maintains daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities.
-Provide PC application training to employees.
-Respond to issues from all the users including claims software, PC’s and peripherals, including but not limited to all-in-one printers, label printers and all types of scanners.
-Troubleshoot issues with network/wireless equipment, data wiring, internet, scanners and printers -Documenting all troubleshooting issues and resolutions.
-Write training manuals.
-2 – 5 years analytical/ IBM I-series operations/ troubleshooting both hardware and software experience -Demonstrated experience providing technical support
-In depth knowledge of IBM, I-series operating systems and encryption backup systems -In depth knowledge of Windows server operating systems and broad knowledge of Microsoft office products
-In depth knowledge of data transfer hardware and software including peripherals -Demonstrated knowledge of technical ability across a wide range of hardware and software -Demonstrated knowledge of QA processes and general understanding of claims adjudication software cycles
-Strong analytical and troubleshooting skills
-High level of self-motivation, productivity and attention to detail, be well organized; have excellent verbal and written communication skills