Help Desk Technician Tier I

JOB DUTIES AND RESPONSIBILITIES:

• Manage Active Directory including but not limited to user creation, deletion, permissions, and password resets
• Ensure prompt response and escalation for all system outages/issues, providing updates to management and end users
• Onsite visits with Clients to repair, diagnose, and correct PCs, laptops, scanners, printers, copiers, and other devices
• Configuration of new computers and applications for deployment
• Provide remote support and resolution of problems pertaining to client PCs, laptops, scanners, printers, copiers, and other devices
• Support productivity applications such as Microsoft Office, Quickbooks, etc
• Service printer and copier issues such as driver updates, driver installation, scan to file and email
• Create and track tickets related to issue, escalations, and resolutions using ConnectWise Manage
• Perform maintenance of client computers as scheduled
• Document changes made to computers or infrastructure
• Facilitate troubleshooting by representing the client while working with third party vendors
• Troubleshoot network systems using familiar methods such as ping, trace route, nslookup, telnet and other tools
• Provide excellent customer service

REQUIREMENTS:

• HS Diploma or Equivalent
• Help Desk experience preferred, but not required
• Must be able to pass all required background checks successfully
• Strong knowledge and familiarity of computer hardware/software and network technology
• Creative problem-solving skills
• Excellent oral and written communication skills
• Customer Service Oriented
• Other duties as assigned

Offer

We offer an opportunity to grow professionally in an IT environment. In addition, we offer testing materials and tests for IT Certifications. We operate within a small, open, and more informal styled organization where strong motivation and independent work ethic is strongly supported. Compensation is based on salary; however, additional opportunities are available through project work, client hardware upgrades, and continued education opportunities.