Systems Administrator IV

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Functional Title: Systems Administrator IV Job Title: Systems Administrator IV Agency: Health & Human Services Comm Department: Reg Office Sup Deskside Reg Posting Number: 15825 Closing Date: 06/04/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,098.66- $6,999.00 Pay Frequency: MonthlySalary Group: TEXAS-B-23 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: SAN ANTONIO Job Location Address: 11711 N IH35 Other Locations: Edinburg MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT
CYB10,CYB11,ISM,IT,ITS

Brief Job Description:

The SYSTEMS ADMINISTRATOR IV position will be operating as a member of the Athens Deskside support team.

They perform advanced deskside support work within a call center. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may independently perform the most complex systems administration and deskside work.

Essential Job Functions:
Troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. (30%)

Deskside Support Automation Services include desktop installation, troubleshooting support, escalated/referred Help Desk operations, change management services, TIERS workstation platform and end-user application troubleshooting and resolution, field testing and pilot participation for CIT, technical documentation for end-user processes, research development services, technology training, and virTrojan/malware threat-response and remediation. (15%)
Recertifying TXACCESS AD Accounts. (15%)
Monitoring and managing AD 'privileged' groups & user accounts on TXACCESS. (15%)
Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards. This position performs and assists the other team members in roll-on of all new hire positions. (10%)
This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner. (5%)
These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software. (5%)
This staff must be knowledgeable in printer and network administration. (5%)

Knowledge, Skills, Abilities:

Knowledge of personal computer hardware and software.

Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff.
Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers.
Ability to interact with all levels of staff
Ability to work independently in a fast-paced environment
Ability to prioritize and manage heavy workloads

Registrations, Licensure requirements or Certifications:

CompTIA A+ Certification preferred but not required.

Initial Screening Criteria:

Three years of experience supporting desktop operating systems and hardware in a local or wide area network.

Experienced using Active Directory.

Experienced working within a call center environment.

Providing hands on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service.
High School diploma or GED required, or higher. Computer/Technical course completion or training preferred but not required.

Additional Information:

This position is based solely in Edinburg, Texas. Must be willing and able to work onsite 5 days a week if required.

Due to complex nature and skill set for this position, working after normal

work hours, weekends or on holidays are occasionally required.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.