Senior Automation Engineer (ServiceNow)

Job Title: Senior Automation Engineer (ServiceNow)

Job Location: Boston MA 02109

Onsite Requirements: Hybrid

• 5+ years' application design, development, and support experience in a large scale, complex environment


• At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.

Job Description:

• The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations.


• This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity.


• The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.

Responsibilities:

• Engage with stakeholders to gather requirements, design and deliver solutions that align with customer needs.


• Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.


• Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.


• Create and configure notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency.


• Propose, design and implement enhancements to automation platforms to optimize functionality and improve the user experience.


• Leverage the AI component of ServiceNow to gain business efficiencies.


• Develop software solutions using JavaScript, Web Services, HTML, and CSS within automation environments.


• Manage the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.


• Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.


• Utilize data import templates for data loading and extraction to support reporting and analytics needs.


• Responsible comprehensive process and knowledge documentation for ITIL and end user.


• Coach and mentor junior developers.


• Assist with data entry and validation from source documents into the automation platform database.


• Extract and transform data into formats suitable for reporting or further analysis.


• Support the development and configuration of custom applications within the ServiceNow and other automation platforms.


• Troubleshoot and resolve technical issues in collaboration with other team members.


• Ensure platform stability by adhering to best practices, standards, and governance policies.


• Participate in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.


• Collaborate on team projects, contributing ideas to improve workflows and processes across the platform.


• Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm.


• Assumes additional responsibilities as assigned.

Qualifications:

• ServiceNow Administrator (CSA) is desirable.


• Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.


• Strong understanding of ITIL/ITSM principles.


• Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.


• Strong experience with REST/SOAP APIs and integration tools.


• Excellent problem-solving and analytical skills.


• Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.


• Ability to work independently and as part of a team.

Education:

• Bachelor's degree preferred.


• Advanced Scripting/ Reporting and other classes are highly recommended.

Experience:

• 5+ years' application design, development, and support experience in a large scale, complex environment.


• At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.


• Workflow and process improvement methodology and technology solution experience strongly preferred.


• Law firm experience is preferred.

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**