Overview
On Site
Hybrid
USD 30.00 per hour
Full Time
Skills
Customer Service
Microsoft Office
Technical Support
x86
Software Installation
Remote Desktop
Server Administration
Microsoft
Microsoft SCCM
Software Deployment
IOS Development
Mobile Device Management
VMware Workstation
Hyper-V
Technical Writing
Documentation
Computer Hardware
Microsoft Windows
Mobile Devices
Android
iPhone
iPad
Service Desk
Remote Support
Conflict Resolution
Problem Solving
Job Details
Date Posted: 11/28/2025
Hiring Organization: Rose International
Position Number: 493962
Industry: Government/Staffing
Job Title: Senior Desktop Support
Job Location: Milwaukee, WI, USA, 53233
Work Model: Hybrid
Work Model Details: Maximum of 2 remote days per week.
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: Customer Service, Desktop Support, Technical, Technical Support
Experience Desired: End-user Technical support of Windows environments (5 yrs); Technical support of Windows 10 or Windows 11 (5 yrs)
**C2C is not available**
Job Description
Must be a current Wisconsin resident. No relocation allowed. This position is onsite with future ability to be hybrid. Maximum of 2 remote days per week.
Required Skills & Years of Experience:
Independently perform a variety of desktop support related tasks
Experience in customer service concepts, practices and procedures related to desktop support
Extensive knowledge with desktop technology
End-user Technical support of Windows environments (5+ Years)
Technical support of Windows 10 or Windows 11 (5+ Years)
Installation and support of Microsoft Office Suite (5+ Years)
Preferred Experience & Skills:
End-user Technical support of Windows environments (5 Years)
Technical support of Windows 10 or Windows 11 (5 Years)
Installation and support of Microsoft Office Suite (5 Years)
Deployment and technical support of x86/x64 computers (5 Years)
Desktop Software installation, support, and troubleshooting (5 Years)
Use of remote desktop/remote control tools for remote support (2 Years)
Use of the Microsoft Remote Server Administration Tools (2 Years)
Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates(1 Year)
Support of iOS or Android mobile devices with an enterprise Mobile device management solution (1 Year)
Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product (1 Year)
Experience in technical writing and documentation (1 Year)
Senior Desktop Support Responsibilities:
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads
This position receives escalated level support issues from an internal Service Desk
The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support
This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads
This position receives escalated level support issues from an internal Service Desk
The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support
The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests
This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues
A wide degree of problem solving, creativity, self-direction, prioritization is expected
**On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 493962
Industry: Government/Staffing
Job Title: Senior Desktop Support
Job Location: Milwaukee, WI, USA, 53233
Work Model: Hybrid
Work Model Details: Maximum of 2 remote days per week.
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: Customer Service, Desktop Support, Technical, Technical Support
Experience Desired: End-user Technical support of Windows environments (5 yrs); Technical support of Windows 10 or Windows 11 (5 yrs)
**C2C is not available**
Job Description
Must be a current Wisconsin resident. No relocation allowed. This position is onsite with future ability to be hybrid. Maximum of 2 remote days per week.
Required Skills & Years of Experience:
Independently perform a variety of desktop support related tasks
Experience in customer service concepts, practices and procedures related to desktop support
Extensive knowledge with desktop technology
End-user Technical support of Windows environments (5+ Years)
Technical support of Windows 10 or Windows 11 (5+ Years)
Installation and support of Microsoft Office Suite (5+ Years)
Preferred Experience & Skills:
End-user Technical support of Windows environments (5 Years)
Technical support of Windows 10 or Windows 11 (5 Years)
Installation and support of Microsoft Office Suite (5 Years)
Deployment and technical support of x86/x64 computers (5 Years)
Desktop Software installation, support, and troubleshooting (5 Years)
Use of remote desktop/remote control tools for remote support (2 Years)
Use of the Microsoft Remote Server Administration Tools (2 Years)
Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates(1 Year)
Support of iOS or Android mobile devices with an enterprise Mobile device management solution (1 Year)
Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product (1 Year)
Experience in technical writing and documentation (1 Year)
Senior Desktop Support Responsibilities:
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads
This position receives escalated level support issues from an internal Service Desk
The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support
This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads
This position receives escalated level support issues from an internal Service Desk
The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support
The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests
This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues
A wide degree of problem solving, creativity, self-direction, prioritization is expected
**On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.